Accreditations

The proliferation of online travel companies makes life easier but everyone is concerned about the reputation of the company they're dealing with ... and how secure their transactions with that company will be when it comes to making payments.

There are two ways to check up on Go2Africa. You can ask your fellow travellers what their experiences of Go2Africa's services, and the products we recommended to them were like - why not visit Fodors and Trip Advisor for totally independent feedback?

On a more formal level, Go2Africa is also fully accredited with international and regional travel organisations whose job it is to ensure we deliver what we promise. Your holiday - and your money - is safe with us.

IATA (International Air Transport Association)

IATA brings together approximately 270 airlines, including the world's largest. These airlines cooperate to offer a seamless service of the highest possible standard to passengers and cargo shippers. Much of that cooperation is expressed through IATA, whose mission is to 'represent, lead and serve the airline industry'.

Continual efforts by IATA ensure that people, freight and mail can move around the vast global airline network as easily as if they were on a single airline in a single country. In addition, IATA helps to ensure that members' aircraft can operate safely, securely, efficiently and economically under clearly defined and understood rules.

For consumers, IATA simplifies the travel and shipping process. By helping to control airline costs, IATA contributes to cheaper tickets and shipping costs. Thanks to airline cooperation through IATA, individual passengers can make one telephone call to reserve a ticket, pay in one currency and then use the ticket on several airlines in several countries - or even return it for a cash refund.

Go2Africa's IATA membership number is 772 13231.

Click here for more information about IATA.

SATSA (Southern Africa Tourism Services Association)

The SATSA Bonded logo serves to testify to the fact that Go2Africa, being a SATSA member in good standing, has a financial guarantee in place to cover monetary deposits lodged with the member in advance of services to be rendered.

Should a SATSA member become financially insolvent prior to rendering the contracted service, the bond, which has an indemnity limit of R1.5 million, guarantees that deposits will be refunded, or the service replaced, to a maximum level of R300 000 per event or R75 000 per claim against the insolvent member.

This is an insurance bond underwritten by Lombard Insurance and certain underwriting syndicates at Lloyd's of London and is administered by SATSA, a section 21 company incorporated not for gain.

Any claim instituted against the SATSA Bond should be directed, along with substantiated documentation, to: The Southern Africa Tourism Services Association (SATSA), PO Box 900, Ferndale 2160, Republic of South Africa.

SATSA contact details: Tel: +27 (11) 886 9996 Fax: +27 (11) 886 7557 E-mail: ceo@satsa.co.za

Go2Africa's SATSA membership number is 1070.

For more information, click here.

ATTA (African Travel and Tourism Association)

With over 250 members, the African Travel and Tourism Association (ATTA) is Europe's largest trade association promoting Africa and the Indian Ocean Islands.

ATTA acts as the focal reference between its members in Africa and the UK travel industry. Members encompass all aspects of tourism. In Africa they include hotels, lodges, camps, tourist boards, airlines, tour and ground operators, as well as publications. In the UK the majority of tour operators and representation companies handling Africa complete the membership.

Go2Africa's reference for ATTA is 'GOTO'.

Click here for more information about ATTA.

ASTA (American Society of Travel Agents)

With over 20 000 members, the American Society of Travel Agents is the world's largest association of travel professionals.

ASTA offers benefits to both its members and travellers. The members consist of travel agencies and suppliers such as airlines, hotels, car rental firms and tour operators.

The ASTA logo is recognised globally as a symbol of professionalism and integrity. An ASTA membership is the one most often endorsed by the media when advising travellers how to find a reputable travel agent.

ASTA focuses on industry affairs - keeping the industry fair and competitive is of benefit to both professionals as well as consumers; educating members; monitoring the travel industry to weed out scam operators and raising consumer awareness of the benefits of using an ASTA travel professional.

All ASTA members hve to subscribe to a 13 point code of ethics - a pledge that members stake their reputations on.

Go2Africa's ASTA membership number is 900148026.

Find out more about ASTA here.

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