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COVID-19 Safety Protocols at Safari Camps & Lodges

Many potential travellers interested in a trip to Africa have been asking about COVID-19 precautions taken on safari. Health and safety are on the top of every traveller’s mind, now more than ever.

While still one of the safest ways to travel anywhere in the world, it’s important to know that the highest levels of COVID-19 safari protocols are being followed at camps and lodges – keeping you safe while on vacation and giving you the peace of mind that will allow you to relax. Hear from our clients who've recently been to Africa as they share their experiences of the COVID-19 precautions taken on safari.

Local, International & WHO Guidelines for COVID-19

COVID-19 precautions and protocols implemented across our trusted network of safari camps are not only in line with country-specific government procedures and guidelines set by the World Health Organization (WHO), they also follow:

  • The National Institute for Communicable Diseases (NICD)
  • The Centers for Disease Control and Prevention (CDC)
  • The World Tourism Organization (UNWTO)
  • The International Air Transport Association (IATA)
  • Park.Doctor (an NPO that connects doctors and conservationists)

Vigilant personal hygiene is the single most important priority at safari camps. Staff have been trained in the correct sanitising and personal hygiene procedures, with a strong focus on limiting any possible transmission of communicable diseases.

Thanks to our direct line of communication with our trusted, 3 000+ on-the-ground partners throughout Africa, we’ve compiled a one-stop informational resource on COVID-19 safari camp protocols. Here’s the latest on how our partners are keeping you COVID-safe on safari…

COVID-19 Precautions on Safari: Camps & Lodges

African Anthology

African Anthology COVID-19 Safari Camp Protocols

African Anthology guarantees safety for tourists visiting Botswana, South Africa and Zimbabwe with its effective COVID-19 preventative measures.

Safari Activities & Transfers

  • Strict social distancing during transfers, game drives and boat cruises.

Sanitising Facilities

  • Ample hand sanitising and washing facilities in tents as well as all public areas like lounges, dining areas and bomas.
  • Guest tents are spaced widely apart and en suite facilities are equipped with amenities for personal hygiene.

Dining Facilities & Kitchens

  • Social distancing protocols are implemented in dining areas, with tables set apart from each other.
  • All meals are individually prepared and plated under strict hygiene standards.

Health Monitoring & Protection

  • Daily health screening and temperature checks for all guests and staff members according to the Botswanan government and WHO standards.
  • Access to a doctor on call and healthcare facilities should a guest needs to be hospitalised.
African Bush Camps

African Bush Camps Precautions on Safari

African Bush Camps follow strict COVID-19 preventative measures at its camps in Zimbabwe, Botswana and Zambia.

Health Liaison Officer

  • Trained health liaison officer in each camp to enforce all COVID-19 procedures.
  • Temperature checks are recorded twice daily for all staff and guests. Anyone showing unduly high temperatures will be asked to isolate in their rooms and await further guidance.

Personal Hygiene

  • Staff wash their hands thoroughly and often.
  • Hand sanitiser and sanitary wipes in convenient locations throughout the camps for guest convenience. In addition, personal sanitiser dispensers are made available to each guest on arrival.
  • Alcohol-based hand sanitiser is used to supplement proper hand washing techniques.
  • Sanitary wipes are provided in public areas in order to allow guests to wipe down personal items before use.
  • Bottles of hand sanitisers and packets of sanitary wipes are placed in all public areas, guest rooms and game drive vehicles.
  • No welcoming of guests with handshakes – guests are greeted with traditional song and dance.
  • Tissues are available in all public areas.
  • Sneeze and cough etiquette training is conducted with all staff.

Housekeeping

  • Strict cleaning measures are in place at all properties.
  • Staff undergo refresher courses on correct cleaning procedures.
  • Departing guests are required to vacate rooms by 08h00, allowing enough time to deep clean and disinfect the rooms before arriving guests can enter at 16h00.
  • Bed linen and towels will not be changed during a guest’s stay, unless requested or necessary.
  • Staff will sanitise before entering any room, wear face masks and sanitise before leaving a room.

Guest Rooms

  • All wet areas and bathrooms are sprayed with disinfectant during each guest changeover.
  • Each room has a dedicated housekeeper to reduce staff movement in rooms.
  • Brochures, magazines and other documentation are removed from the rooms, except for laminated copies of guidelines and safety procedures – which are thoroughly disinfected.
  • Hand sanitiser and sanitary wipes are positioned at the entrance to each room.

Hosting

  • Guests will not be joined by hosts or guides during mealtimes.
  • Seating for dining is arranged according to social distancing guidelines.
  • Breakfast menus, barbecue nights, traditional nights etc. have no self-service and structured to avoid any direct guest contact with uncooked food.
  • Sanitiser dispensers and sanitary wipes are available on each guest table during mealtimes.
  • Kitchen staff will sanitise before handling food or drinks, and always wear gloves and facemasks during food preparation. Service teams will wear facemasks and sanitise regularly during service.
  • Hosts and guides will wear facemasks whenever interacting with guests, unless social distancing can be assured.
  • Guests’ water bottles will be provided in original packaging and water dispensers will be available in common areas for guests to refill their own bottles.
  • Public toilets are regularly cleaned and disinfected. Wet surfaces are sprayed with antiseptic spray.
  • Communal towels are removed. Individual hand towels and paper towels are made available.

Guiding

  • Safari vehicles are open-sided and game drives are considered open air activities, and therefore relatively safe and unlikely to result in passing on respiratory airborne germs. However, all normal COVID preventive measures are adhered to.
  • Game drive vehicles are limited to a maximum of six guests, unless all guests are travelling together in a group/family.
  • Guided walks are restricted to people within the same travelling group and limited to a maximum of six guests.
  • Canoe excursions are restricted to a maximum of two people per canoe.
  • Hand sanitiser and sanitary wipes are available for each guest.
  • Guests are requested to provide all their own extra clothing while moving around. Regrettably, communal ponchos, warm clothing, rainwear and blankets will not be provided.

Identification & Incident Reporting

  • Outside specialists are employed for all medical concerns or emergencies.
  • Any staff member or guest with coughing, wheezing, sneezing, gastrointestinal illness or fever is required to self-isolate in their room and requested to see the Health Liaison Officer.
  • In the event of a guest feeling unwell, detailed information will be requested which includes specifics about recent travel, name, age etc. Information supplied will be treated with the utmost confidentiality but will be released to medical and government authorities on request.
  • It is essential that all guests are aware of their personal medical aid cover in respect of COVID-19, and the limitations on repatriation should a guest become infected during their travel.
andBeyond

andBeyond Precautions Taken on Safari

In line with their mission to over travel experiences that make the world a better place, andBeyond implements the latest COVID precautions at each of their properties across East and Southern Africa.

Checking In 

  • All guests are offered the option of having their luggage treated with disinfectant both on arrival at the lodge and after it has been dropped off in their rooms.
  • Guests will still be greeted with a song and a welcome drink, however both staff and guests are required to keep a minimum social distance of 1.5 metres (five feet).
  • Guests are provided with access to hand sanitiser at all times.
  • A station where guests can periodically monitor their own temperature will be set up at a discrete place in each lodge and will be accessible at all times.

Identification & Reporting

Should a temperature check reveal a high fever, the guest’s temperature will be re-checked after an interval of 10 to 15 minutes. If their temperature remains high, the lodge management team will assess the guest’s situation. If required, the guest will be put in touch with park doctors, standby doctors or other medical authorities. Should it be suspected that the guest may be positive for COVID-19, the guest will be required to self-isolate in their room.

All staff and other guests who are determined to have been in contact with that guest will also be required to self-isolate.

The lodge will arrange for the guest to either be taken to the nearest medical COVID testing facility or for a medical advisor to test the guest on-site. Should the guest test negative, they will be able to carry on with their stay as normal, while being overseen by the relevant medical authorities. Should a guest test positive, they will need to follow the relevant destinations’ quarantine treatment procedures, at their own cost.

Guest Areas

  • Ample seating is provided for all guests, while accommodating the required physical distancing protocols.
  • Where possible, the size of public areas are increased by taking advantage of their settings.
  • Multiple dining options (including outdoor dining venues, private room dining, terraces, gardens, settings around swimming pools and other secluded places) are offered as far as possible to ensure that the correct physical distancing measures are in place.
  • Guest rooms are cleaned three times per day. Housekeeping staff will also thoroughly disinfect all high-traffic and high-touch areas during each cleaning.
  • Disinfectants are sourced in each country and audited internally to ensure that they comply with WHO and CDC requirements.
  • Anything that cannot be disinfected will be removed and replaced with a suitable alternative, taking into account the environmental impact of these decisions.
  • Multiple cleansing stations (including hand sanitisers, disinfecting wipes, paper tissues, and hand washing) will be situated at strategic points within lodges and camps.

Spa & Fitness Facilities

  • Massages continue to be available, however, all necessary precautions are taken.
  • Yoga and reiki are offered at selected lodges.
  • Most lodges and camps offer in-room treatments.
  • At lodges with gyms, the number of guests training at any given time is limited.
  • Gyms are disinfected after every training session.
  • Pool and beach chairs are disinfected twice daily and disinfectant spray will be available for guests to use throughout the day.

Dining

  • Full room service offering with individual butler service. All good hygiene practices and disinfecting procedures will take place.
  • Multiple dining options (including outdoor dining venues, private room dining, terraces, gardens, settings around swimming pools and other secluded places) are offered as far as possible to ensure that the correct physical distancing measures are in place.
  • Mini bars do not contain multiple sealed food items, only personalised drinks. Where required, food is made to order.
  • In a case where a large number of guests are dining at the same time, the wide range of dining venues at the lodges will be put to use to ensure that table are always at least 1.5 meters (five feet) apart, chairs are positioned back-to-back and are never closer than one meter (three feet) from each other.
  • In the few cases where buffets are offered, they will follow strict guidelines and guests will be served by a butler or chef.
  • The strictest food preparation protocols are practised in the kitchens.
  • Guides and hosts will avoid sitting with guests at mealtimes.

Safari Activities

  • All safari vehicles are sanitised.
  • A maximum of six guests will be allowed on safari vehicles.
  • Each guest room will receive their own adventure kit, which includes a Guides Journal and lodge fold-out map, as well as a pair of Swarovski binoculars. This kit is sanitised before check-in and on check-out.
  • All guides will wear face masks.
  • Community visits are limited or restricted.
  • Guests who choose to have afternoon tea or a drink prior to their game drive will be served by staff wearing protective equipment.
  • Guests taking part in bush walks will be required to wear face masks.

Game drive drink stops:

All will start with a communal hand sanitising ritual for the guide and tracker, with guests asked to join in.

Once the drinks table is set up, there will be hand sanitiser and disinfecting wipes available for guests and staff on the table. Drinks will be served to the guests by the ranger and tracker. All snacks will be served in environmentally friendly, pre-packaged packets and each guest will receive their own arrangement of snacks.

Guests will be able to remove their face protection while eating and drinking. The guide and tracker will ensure that appropriate physical distancing is observed and that everyone remains more than 1.5 metres (five feet) from each other while masks are removed.

Arathusa

Arathusa Safari Lodge COVID-19 Guest Awareness

In addition to providing guests with an exceptional safari experience, Arathusa’s COVID-19 measures offer tourist safety in South Africa's Sabi Sand Game Reserve.

  • All staff have been trained (and re-enforced on an ongoing basis) to observe the highest standards of personal hygiene, as well as observing protocols dictated by the World Health Organisation in respect of interactions with guests and one another.
  • Suites, guest and staff facilities, the kitchen and communal areas are cleaned and disinfected frequently and thoroughly.
  • Alcohol-based hand sanitiser is available in all communal areas, in guest suites and on game drive vehicles.
  • Where possible, no more than six people are allocated per safari vehicle.
  • No buffets are served, and each meal is individually plated during breakfast, lunch, afternoon teatime and dinner.
  • Guests are seated at their own tables during meals, with a space of at least two metres (6.5 feet) between each table.
  • Any staff returning from leave are screened thoroughly in advance of going on duty.
  • In close and constant contact with medical professionals in Hoedspruit and Hazyview, with access to the Nelspruit Mediclinic (private hospital) in the event that a guest or staff member shows symptoms of COVID-19.
Asilia

Asilia COVID-19 Guest Safety

With deep clean protocols and vehicle sanitising procedures in place at each of their camps and lodges, Asilia ensures COVID-19 safety for tourists travelling to East Africa.

  • Hand sanitiser is available in all public areas and guest rooms, and on each member of staff, safari activity and game drive vehicle.
  • Transfer vehicle drivers will wear face masks and keep a safe distance of two metres (6.5 feet).
  • No communal dining.
  • All dining is offered within guests’ travel group, set apart from one another and staggered at different times and locations to limit exposure to other travellers.
  • Meals are served individually plated, with bottles of water and wine left on guests’ tables for self-serving.
  • All staff will maintain a social distance of one to two metres (three to 6.5 feet) and avoid handshaking or embraces with guests and other staff.
  • All community-based activities and tours have been cancelled for the foreseeable future.
  • Staff frequently wash their hands before and after each interaction with antibacterial soap and warm water for a minimum of 20 seconds.
  • Chlorine and pH levels in swimming pools are kept safe.
  • Sunbathing chairs and areas are routinely cleaned and disinfected.
  • All staff undergo a COVID-19 test before arriving at camp, or go through a 14-day quarantine.
  • Staff have their temperatures taken and recorded every morning.
  • Guests receive an allocated, personalised team for the duration of their stay, which includes a waiter, driver/guide and housekeeper.
  • If any guest experiences COVID-19 symptoms, they will be requested to isolate in their room until the cause of symptoms can be determined by a medical support team at Park.Doctor. If the case is considered a potential COVID-19 infection, the camp will facilitate a COVID-19 test. If tested positive, the case will be dealt with in accordance with national guidelines, Park.Doctor and the guest’s home country consulate.

Cheetah Plains

COVID-19 Safety Protocols at Cheetah Plains

One of the top exclusive-use safari villas in Africa, Cheetah Plains not only allows for social distancing but also implements appropriate COVID-19 protocols while on safari in South Africa.

  • Each private house has an exclusive-use safari vehicle, and dedicated guide and tracker team.
  • Private houses are spacious, well-distanced apart from each other and naturally vented.
  • All dining areas at each private house are exclusive use. Meals are prepared on site in accordance with stringent health and safety protocols.
  • Hand sanitiser (with a minimum of 70% alcohol content) and disinfectant stations are provided at all entrances and exits to common areas and back-of-house, including staff village and office.
  • All guests and staff members have their temperatures monitored and recorded daily.
  • All arriving guests and staff members are screened and monitored in accordance with government approved symptom assessment protocols before accessing the property.
Desert & Delta

Desert & Delta Safaris COVID-19 Safety Protocols

Desert & Delta Safaris have prioritised tourist safety at the camps and lodges they operate in Botswana's Okavango Delta, Chobe and Makgadikgadi Pans.

Charter Flights Between Camps

  • All guests will be supplied with masks on arrival for their flight with Safari Air, and required to wear them for the duration of the flight.
  • Each guest will be temperature checked and assessed before boarding the aircraft.
  • Aircrafts will be sanitised before each flight.
  • The pilot or loadmaster will wipe or sanitise each seat area after passengers disembark, and before new passengers board.
  • Hand sanitiser will be provided before and during the flight for passengers.
  • Luggage will be disinfected before being loaded into the plane.
  • Daily temperature checks will be taken at the beginning of each shift and recorded for all Safari Air employees.
  • All members of the Safari Air team are provided with comprehensive training specific to their role of responsibility, and will be supplied with the necessary protective equipment.

Arrival at Camp

  • Each guest will undergo temperature and health checks screened on arrival.
  • Sanitising of both the guests and their personal belongings takes place before check-in.
  • Shaking hands, hugging or any physical contact between guests and staff are not permitted.
  • Social distancing will be observed at all times.

Management of Suspected Cases

  • A doctor is on hand who will be responsible for the professional management of any guest showing symptoms while on safari.
  • An emergency service provider, Okavango Air Rescue, is also on hand.
  • All staff are informed of the protocol for handling a suspected case.
  • The individual showing symptoms will be requested to self-isolate in their room, and will be cared for by a dedicated team.

Staff 

  • Each staff member arriving at their place of work will undergo a strict Covid-19 examination, which includes symptom checks as well as keeping records of their movements in the last 14 days prior to arrival at camp.
  • Daily temperature checks will be taken at the beginning of each shift and recorded.
  • All staff members will be provided with comprehensive training specific to their role of responsibility, and will be supplied with the necessary protective equipment.
  • Social distancing will be observed.

Rooms

  • Strict hygiene, cleaning and disinfecting practices are followed at all properties, as set out by the Botswana Health Authorities.
  • All members of the housekeeping departments undergo intensive training.
  • Housekeeping service will be kept to a minimum.
  • All housekeeping staff will sanitise their hands and shoes before entering a room.
  • Protective masks, aprons and gloves will be worn by housekeeping staff.
  • All cleaning equipment used by housekeeping staff will be sanitised after each room clean.
  • Extra attention will be paid to the sanitation and disinfection of surfaces in the rooms.
  • Room amenities will be reduced, but will be available on request.
  • All rooms will be provided with hand sanitiser for guest use.

Public Areas

  • Social distancing is adhered to within the common areas.
  • Hand sanitation stations will be available throughout.
  • Regular disinfection and sanitation of surfaces will take place throughout the day, and a deep cleaning of all public spaces will take place as per schedule.

Safari Activities

  • All vehicles, boats and other activities will be sanitised by the guide prior to use.
  • Sanitiser will be provided on all activities for guests to use prior to entering and exiting the activity.
  • All activities will observe a free seat or space between guests.
  • Private vehicles will be available at an extra cost.

Dining

  • Traditional buffets will no longer take place.
  • Guests will all be served individually by kitchen staff and waiters who will all take necessary precautions.
  • All dining areas will ensure sufficient social distancing between fellow guests is observed.
  • Finger food or snacks will no longer be offered.
  • Sanitisation before meals will be required.
Dulini

The Dulini Collection COVID-19 Precautions on Safari

Sabi Sand Game Reserve and Kruger National Park tourist safety is guaranteed for guests staying at one of Dulini’s luxury lodges in South Africa.

  • All safari vehicles will accommodate no more than two guests per row (usually six guests).
  • Alcohol based (70%) hand sanitiser is available in all suites, communal areas and safari vehicles.
  • Face masks are obligatory for all staff members; guests are expected to wear them on game drives and in public areas.
  • All guest suites are comfortably spaced and common areas offer open spaces.
  • Daily temperature screenings are done for staff and guests, and conducted with discretion and respect for personal boundaries.
  • Dining set ups are rearranged to accommodate couples privately. Alternatively, tables are adequately separated in open air settings.
  • All meals and snacks are individually plated and prepared under strict hygiene standards.
  • No communal dining and no buffets are served.
  • Staff returning to work undergo thorough screening processes and are isolated until deemed safe to engage with guests.
  • All staff have been educated on the best hygiene practices, are equipped with personal protective equipment (PPE), accommodated in private apartments and screened daily for any symptoms.
  • 24-hour medical service, Africa Safe-T, is situated in the game reserve and available to all staff and guests.
  • South Africa boasts the highest standard of healthcare in Africa, with an extensive network of private doctors, specialists and clinics. Healthcare facilities are easily accessible from all lodges.
  • Immediate access to a doctor on call in the game reserve in the event of a suspected case.
  • All staff are trained in protocols for handling a suspected case.
  • Separate isolation rooms have been set up for suspected cases (before and after testing).
Elewana

Elewana Collection COVID-19 Precautions Taken on Safari

For ultimate peace of mind in Kenya and Tanzania, COVID-19 safety protocols at Elewana Collection ensure that guests and staff are socially distanced while at camps and on game drives.

Staff

  • Have constant access to soap and hand sanitisers.
  • Wear masks and gloves.
  • Practice social distancing at all times.
  • Undergo regular, contactless temperature checks.
  • Receive training on emergency protocols.
  • Before coming on duty, members are screened, temperatures are checked, and new masks and gloves are provided.

Health, Hygiene, Safety Technology & Equipment

  • Copper Protection Materials and UVC sterilisation are used to ensure all high-touch areas and objects remain disinfected.
  • All items entering the properties are disinfected.
  • Hand sanitiser stations and antibacterial hand wash in public areas and vehicles for guests and staff.
  • All guests are requested to have their temperature taken with an infrared thermometer.
  • Complimentary safety packs containing masks, gloves, sanitiser, wet wipes and sealed aluminium water bottles are provided for all guests.

Guest Rooms

After each stay, guest rooms are thoroughly cleaned, sanitised and sealed.

Dining

  • Meals are prepared to order.
  • Menus can be viewed on open, physical displays that are laminated and hygienically cleaned, or digitally via QR code on a smartphone.

Social Distancing

  • All furniture is positioned to allow for safe social distancing practices.
  • Guest rooms are generously set apart for safety and privacy.

Game Drives & Safari Activities

  • Vehicles are sanitised with hand-held fogging equipment prior to every game drive.
  • Vehicles are fully equipped with hand sanitiser, sealed masks, gloves and thermal thermometers.
  • No more than four guests are allocated to a vehicle unless travelling together as a family or group.
  • Exclusive-use vehicles can be booked in advance at additional cost.

Emergency Protocols

Staff are fully trained on dealing with emergencies. If there is a suspected case of COVID-19, the guest or staff member will be immediately quarantined and monitored.

Gamewatchers

Gamewatchers Safaris COVID-19 Safety Protocols

Safety for tourists in Kenya is top of mind at Gamewatchers' Porini Safari Camps in the Masai Mara, Amboseli and Laikipia.

Staff

  • Ongoing education about ways in which COVID is transmitted, symptoms to
    look out for, and daily measures to prevent contamination and spread of
    viruses in personal, operational and guest spaces.
  • All staff and guests maintain a social distance of 1.5 meters (5 feet).
  • Use non-contact greetings.
  • Face mask are required.
  • Strict hygiene measures such as frequent hand washing are implemented for all staff.
  • Physical touchpoints and the exchange of any items between guests and staff are kept to an absolute minimum (check-in, payment, amenities, etc.).
  • All staff members are monitored carefully and proactively through temperature checks and for symptoms related to COVID-19 daily.
  • Staff are required to respond and report to health officials when in doubt about a possible COVID-19 infection of themselves or others (including guests).
  • Staff areas and all back of the house are cleaned and sanitised regularly and thoroughly with disinfectant.

Guests

  • All guests will be required to have their temperature checked with a thermal scanner upon check-in.
  • If a guest’s temperature falls within the normal range (lower than 37.5 degrees Celsius / 99.5 degrees Fahrenheit) and they do not show any symptoms, they will be requested to sanitise their hands and proceed to check-in.
  • If a guest’s temperature is high and/or show symptoms of the virus, they will not be allowed to check-in.
  • Disinfection stations with alcohol gel and disinfectant spray are set up in guest rooms, public areas, and staff areas.

Mess Tents & Lounges

  • Meals will be served a la carte (not self-serve buffet-style) and in individual portions rather than communal bowls and platters.
  • All surfaces are sanitised immediately after use.
  • Social distancing protocols will be observed, and the number of waiters limited.
  • Tables will be set up outdoors for meals.
  • In case of rain and due to social distancing requirements, two different meals times will be implemented for lunch and dinner.
  • Lounges and all public spaces will be frequently cleaned, sanitised and disinfected.
  • Sanitisers will be placed in all key spaces including the lounge, near washrooms and dining area.

Rooms

  • Staff will deep clean and sanitise each room, with emphasis on high use areas like light switches and zips.
  • There will be limited room access by housekeeping staff at guest convenience.
  • House keeping staff will wear face masks and appropriate protective gear.
  • All linen is safely cleaned and treated.
  • Where guests have checked out, departed rooms are cleaned and sanitised.

Safari Activities

  • All driver-guides have the highest level of health and safety training.
  • Vehicles will be sanitised prior to every game drive.
  • Hand sanitisers will be available in the vehicle.
  • Recommend that guests bring their own binoculars.
Governors'

Governors' Camp Collection Keeping You COVID-safe on Safari

Safety for tourists in Kenya and Rwanda is top of mind at all Governors' camps and lodges in these regions.

* As of 11 May 2021, all Governors' staff at their Kenya and Rwanda properties have received their first dose of the AstraZeneca vaccine. * 

Find out which routine vaccinations are needed for Africa.

Welcome, Arrival & Check Out

  • Check-in is done with no inter-person contact.
  • Items of high touch are replaced by digital means, or sanitised thoroughly between uses.
  • Credit card payments are encouraged for all transactions. Card machines are sanitised between uses.
  • Luggage is handled with gloves and handles wiped with sanitiser.

COVID-19 Tests for Guests

  • If required, tests can be conducted at various medical centres in Nairobi and Kigali.
  • In-camp testing services are also available at certain properties.

Public Areas

  • Handwashing and hand sanitiser stations are available around the public areas and readily accessible to guests.
  • Auto-dispensers and touch-free taps are used to minimise contact with surfaces.
  • Public areas are cleaned regularly throughout the day with focus on high touch areas, and after higher levels of guest activity.

Face Masks

  • Required in all public areas of properties.
  • Masks are available for all guests while in camp, and laundry systems ensure hygienic washing between uses.
  • Staff throughout all properties wear masks.

Dining & Service

  • Meals are served and enjoyed outdoors, weather-permitting.
  • Picnic meals on game drives are encouraged.
  • Hand-washing facilities and hand sanitiser are available.
  • All meals are plated and served individually, with no buffets.
  • Dining times are staggered as much as possible to avoid overcrowding and ensure social distancing.
  • Tables in dining rooms are well-spaced.
  • Room service is available on request.
  • Guests have a dedicated waiter during their stay.
  • Menus are presented verbally to each table and then displayed by the waiter – guests do not need to handle any menus.
  • All service staff wear face masks.

Housekeeping

  • Cleaning products contain either 70% alcohol or 0.1% sodium chlorite.
  • Rooms receive a deep clean between stays, with a heightened focus on areas of frequent touch.
  • Each room has a dedicated housekeeper who is the only person to enter the room during a guest's stay.
  • Morning tea and coffee is delivered to a tent by a dedicated housekeeper.
  • Items are cleaned and sanitised in camp kitchens.
  • All housekeeping staff wear face masks.

Game Drives

  • A maximum of 4 guests per 6-seater open-vehicle are allowed, with the middle seats kept free as a buffer.
  • Groups or families (larger than 4 pax) traveling together are accommodated in a vehicle, as per the vehicle’s seating capacity.
  • Each guide is responsible for their own vehicle, ensuring the hygiene and cleanliness of the vehicle before and after each game drive.
  • High-frequency touch areas are cleaned (such as door handles and side armrests), and seat steam-cleaning or alcohol sprays are used to clean fabric covers between uses.
  • No-touch hand sanitiser dispensers are available in each safari vehicle.
  • Guides wear masks throughout all activities.

Swimming Pools 

  • Chlorine levels are kept at the WHO's recommend levels.
  • Guest numbers at pools are limited.
  • Poolside furniture is regularly cleaned between uses and well-spaced.

Massages & Spa Treatments

Not available until further notice.

Staff

  • Daily health checks are implemented for all staff, including temperature checks and symptom reporting.
  • All staff live on site while on duty, thus limiting possibilities of exposure.
  • Rotational systems are in place for staff leave, ensuring that an essential period of quarantine in a separate area of a camp is mandatory when returning to work.
  • Random testing of staff are performed.
  • All staff wear face masks.

Symptoms & Suspected Cases

  • Robust medical management teams consult with potential patients and staff, advise the relevant health officials, and guide actions based on the health requirements in each country.
  • All staff have received training in handling suspected cases.

Hot-air Balloon Safaris

Pick up and check-in:

  • Face masks, washing stations and hand sanitiser are provided and readily available to all passengers throughout the entire experience.
  • A maximum of 4 guests per 6-seater vehicle are transferred to and from launch sites, unless it's a family or group travelling together.

The flight and bush breakfast:

  • Balloons are limited to 2 passengers per compartment, unless families or groups are travelling together.
  • Traditional bush breakfasts are served after landing, with adequate spacing or on individual tables per couple and group.
Ilala

Ilala Lodge COVID-19 Safety Protocols

Ilala Lodge COVID-19 guest awareness ensures the ultimate peace of mind and safety for tourists in Zimbabwe.

* As of 26 April 2021, 77% of Victoria Falls’ population has received both doses of a COVID-19 vaccine. *

Find out which routine vaccinations are needed for Africa.

Welcome Screening

  • All guests and visitors will have their temperature checked on arrival.

Social Distancing

  • All staff keep their distance from guests where possible.
  • Guests are encouraged to be respectful of other guests’ personal space.

Public Areas

  • The housekeeping team has undergone extensive training on where and how to sanitise surfaces effectively.
  • Ongoing sanitisation of all public areas.

Dining

  • Tables are separated by at least two metres (6.5 feet) to comply with social distancing protocol.
  • One waiter is allocated per table.

Swimming Pool

  • Chlorine and pH levels are constantly monitored to maintain a safe swimming experience.
  • Guests are encouraged to limit the number of people in the pool to one couple or family at a time.

Staff

  • Staff are required to wear masks when in contact with their colleagues and guests.
  • Constant hand sanitation is maintained.

COVID-19 Testing

  • Staff undergo routine testing to monitor the cases of coronavirus in Victoria Falls and Zimbabwe.
Lemala

Lemala Camps COVID-19 Guest Awareness

Protocols around dining, game drives and cleaning ensure that guests will feel safe when travelling to Tanzania and visiting a Lemala Camp.

Guest Arrival & Welcome

  • Guests are required to use provided hand sanitiser and have their temperature monitored.
  • Hand washing facilities are available, with single-use paper towels for hygiene purposes.
  • Staff will be wearing face masks and gloves, and interaction with guests are contactless and from a safe distance.
  • Check-in forms can be completed by guests, using their own pens if possible.
  • Welcome drinks are served from a tray without contact and guests must maintain a safe distance. Staff will not touch refresher towels by hand.
  • Guests are required to use masks and keep safe distances from other guests during their stay.
  • Luggage will be disinfected and taken to guest room by staff wearing gloves.
  • Face masks are available to purchase for guests who do not have appropriate or clean masks.

Dining

  • Guests will be required to use the provided hand wash and sanitiser.
  • Unique dining locations are available, both inside and outside, offering private dining experiences.
  • Only two guests per table are permitted, unless travelling together in a group.
  • Communal dining is not available and multiple sittings for mealtimes are implemented if needed.
  • One waiter will be allocated per table to take orders, serve meals and manage any utensils or tea and coffee facilities.
  • Staff are all trained on using minimal contact and communication during service and can take orders from a safe distance.
  • All meals are cooked to order and served plated.

Game Drives

  • A maximum of four people will be permitted per vehicle, with the exception of groups that are travelling together.
  • Guides will wear face mask and gloves on arrival at an airstrip, when in the main area of an airstrip and when handling guests’ luggage.
  • Guests are required to wear face masks at an airstrip, optional while on a game drive.
  • Welcome drinks are served at a table beside the safari vehicle.
  • Game drives take place in open-air vehicles, which will be disinfected after each game drive.
  • Hand sanitiser is available for guests and guides, and must be used on arrival at the airstrip, before boarding the vehicle and throughout the game drive.
  • Guests are requested to sensibly practice social distancing throughout the game drive and when meals are served.

Sundowner Drinks

  • Each sundowner location will have an established maximum capacity.
  • Chairs will be spaced a safe distance apart.
  • Guests are requested to use available hand sanitiser.
  • Staff will wear face mask and gloves to serve food and drinks, and will practice minimal contact with guests.

Cleaning of Rooms

  • Guests can advise on check-in whether they wish to minimise housekeeping services.
  • All housekeeping staff and tent attendants will wear face masks and gloves while cleaning.
  • Disinfectants are used for cleaning all surfaces and door handles, twice daily.
  • Each room will undergo a deep clean between checkout and the next check-in.
  • No spare blankets or pillows will be available in rooms.
  • All minibars will be emptied – guests can request stock on arrival.

Laundry

  • Laundry staff will wear face masks and gloves when handling laundry.
  • Bed sheets will not be replaced every day, unless guests specifically request this service.
  • All laundry will be done using strong disinfectant soaps.
  • All linen is sun-dried (where available) and ironed.
  • Any guest laundry will be washed separately from others.
  • Clean and dirty laundry will be clearly demarcated with no contact.

Communal Areas

  • Hand sanitiser will be available throughout, and soap and individual hand towels will always be available in public bathrooms.
  • A staff member will be assigned to regular sanitisation duties of surfaces (including door handles, metallic surfaces, counters, etc).
  • Social distancing rules apply, and seating will be arranged to ensure at least one meter (three feet) distance between guests.
  • All dining surfaces will be disinfected after each meal.
  • Bar staff will wear face mask and gloves to handle drinks and snacks, and serve these items on a tray.
  • Sun loungers are cleaned and disinfected.
  • Pool chlorine and pH levels will be kept at safe levels.
  • Guests will be encouraged to practice social distancing in lounge areas and around campfires.
  • Disposable towels and bins will be placed in strategic areas.

Spa Facilities

  • Guests are required to shower before and after treatments.
  • Masseuses will thoroughly wash hands before and after treatments, wear a face masks throughout, and change uniforms after every session.
  • The spa will be sanitised between each session and linen changed.
  • Only back, neck and leg treatments will be permitted, no front or face treatments.
  • Social distancing will be implemented as far as possible.

Souvenir Shops

  • Guests will be required to use provided hand sanitiser prior to entering shops.
  • Guest numbers will be limited in each shop at any given time to comply with social distancing.
  • Payment will be required by card, not cash.
  • In some camps, guests will be able to leave their order at reception and collect when ready, rather than browse through the shop.
  • Sanitisation of shops and items will be done daily.

Staff

  • Staff are trained in new standard operating procedures, up-to-date facts about COVID-19 and proper hygiene practices.
  • Staff will practice social distancing with other staff and guests, and avoid direct contact.
  • All staff will have their temperatures monitored prior to commencing work, boarding staff buses and at the staff entrance gate.
  • Staff will regularly wash their hands with soap and water, especially when arriving and leaving main areas, and will be required to use provided hand sanitisation.
  • Staff will be provided with multiple face masks and gloves for use throughout their shifts.
  • There will be a dedicated Covid Liaison Manager at each property.
  • Mealtimes for staff are staggered to ensure social distancing.
  • A quarantine period and measures will be put in place for staff returning to camps.
  • If a staff member becomes ill, there is provision for quarantine onsite in specially allocated staff accommodation.
MORE

MORE Family Collection COVID-19 Precautions on Safari

Whether staying at their properties in Victoria Falls, Kruger National Park, Marakele National Park or Cape Town, tourist safety is top-of-mind for the MORE Family Collection in South Africa and Zimbabwe.

Preventative Measures

  • Implemented internationally recognised operating procedures, which include preventative measures taken to stop the spread of COVID-19, as well as supportive planning in the event that a guest or staff member is symptomatic.
  • Works with a dedicated physician to educate staff and help build their immune systems, and to assist in safeguarding lodge environments and behaviours in line with World Health Organisation recommendations.
  • A minimum number of guests are allocated per safari vehicle, ensuring sufficient personal space for the hours spent out in the wild.
  • Suites and facilities are all generously spaced for comfort and peace of mind.
  • Dining set ups are thoughtfully considered, with tables spaced at least two metres (6.5 feet) apart.
  • All meals and snacks are individually plated and prepared in controlled environments and under strict hygiene standards.
  • No buffets are served.
  • Alcohol based (70%) hand sanitiser is readily available throughout all suites, communal areas and game drive vehicles.
  • Daily temperature screenings are undertaken with guests and staff.
  • Staff returning to work undergo thorough screening processes and are isolated until deemed safe to engage with guests.

Supportive Planning

  • Separate isolation rooms have been set up for suspected cases (before and after testing).
  • 24-hour hotline to an on-call doctor who will take over in dispensing advice in a professional capacity in the event of a suspected COVID-19 case.
  • There are clear procedures with local medical emergency partners at each lodge on the exact course of action to be taken in the event of a suspected case.
  • South Africa boasts the highest standard of healthcare in Africa, with an extensive network of private doctors, specialists and clinics. Healthcare facilities are easily accessible from all lodges and hotels.

COVID-19 PCR Testing

Guests have the option of getting a PCR test (at own cost) prior to departure. Testing is conducted at a doctor’s room or at the hotel. Test bookings need to be requested at the point of reservation confirmation.

The cost of the PCR test depends on the destination and includes:

  • The doctor’s consultation as well as collection and delivery of test specimen.
  • COVID-19 PCR test.
  • A digital copy of the results and certified letter from a physician for onward international travel.
Natural Selection

Natural Selection Properties COVID Safari Protocols

People are at the heart of Natural Selection: guests, staff, travel partners, and communities living around their camps and lodges in Botswana, Namibia and South Africa. Its COVID-19 procedures have been drawn up using the extensive guidelines from the Tourism Business Council of South Africa, as well as recommendations from the World Health Organization.

Personal Hygiene

  • All staff wear masks at all times.
  • Guest are required to wear masks at all times – except in their rooms, when they’re seated together in a small group that’s travelling together, and while eating or drinking.
  • Temperatures of both staff and guests will be taken twice daily and recorded.
  • Hand sanitising stations will be set up at every entrance or exit to the camp, with wipes and appropriate no-touch bins.
  • Gloves will be worn for housekeeping, vehicle cleaning, washing up and laundry.
  • Disposable plastic aprons will be worn during room cleaning, for clearing and washing up.
  • All staff will wash hands rigorously with soap and water and/or sanitise hands before and immediately after entering a work area or vehicle, and throughout their shift.
  • Staff uniforms will be washed daily.

Arrival in Camp

  • Upon arrival, all luggage will either be sprayed with a disinfection spray or wiped with surface sanitiser.
  • Staff handling luggage will sanitise or wash hands immediately before and after touching luggage.

Guest Tents

  • Guests are offered a choice to have their bedrooms serviced daily or not, and whether they wish to have a turn-down service at night.
  • Hand sanitiser is provided in all guest rooms.
  • All excess softs (cushions, throws, blankets etc.) and décor items have been removed to reduce surfaces.
  • All frequently touched surfaces and areas are thoroughly cleaned with an effective disinfectant.
  • Bathrooms are thoroughly cleaned, including all wall surfaces.
  • Where possible, depending on occupancy, rooms are left empty for one to three days for extra airing.

Mealtimes

  • All dining is private per family or group travelling together. Tables are spread out and set up outdoors as often as possible.
  • If the dining area is not big enough to accommodate all guests at one time in a comfortable and safe manner, mealtimes will be staggered.
  • Guests are provided with brown paper bags in which to store their masks in while they eat. The bag is marked ‘outside’ on one side, so that the mask is always against that side of the bag. Alternatively, new disposable masks can be issued to the guests after each meal.
  • The coffee machine is manned by one member of staff only, removing the need for self-service tea and coffee stations.
  • Menus are displayed in picture frames or on chalk boards to allow for reading without touching.
  • Paper napkins are used, and all salt cellars, pepper mills, toothpick holders and other tableware are carefully sanitised before and after every meal.
  • Condiments and sauces will be presented in individual portions for groups of guests.

Activities

  • Activities are offered in the fresh and open air, where risk of transmission is reduced.
  • Game drive vehicles are carefully sanitised before and after every activity.
  • Any other vehicles used for activities – such as mekoros (traditional dugout canoes), boats and quad bikes (ATVs) – will undergo the same rigorous sanitisation procedure before and after every activity.
  • Guests are seated in the front and window seats only – the middle seats will not be occupied, allowing for more space and comfort during game drives.
  • All guides are well versed in the cleaning protocols for their vehicles, and ready to offer hand sanitizer and wipes to guests at all times during the activities.
  • Guides and guests will wear masks at all times.
  • All snacks and refreshments are offered in individual portions rather than communal sharing bowls. All drinks bottles, glassware and other ‘sundowner’ items will be carefully sanitised and stored safely after each use.
  • Spa treatments are temporarily suspended.

Identification & Incident Reporting

  • If a guest has symptoms on arrival and they cannot immediately return home, a medical professional will be contacted and they will be accommodated in a designated COVID-19 room.
  • Based on the medical professional’s recommendation, the guest will either be referred for a test, examined, recommended to continue self-isolating with or without medication, or referred directly to a hospital for admission.
  • Any person with suspected COVID-19 will remain in a separate designated room, with their own bathroom.
  • A guest with suspected COVID-19 may not participate in activities or meals – they will be served at a safe distance by a staff member at their room.
  • One staff member will be assigned as the point person for the suspected case.
  • Any vehicle or room used for transport or accommodation of a suspected case will be deep cleaned and decontaminated afterwards.
  • Any staff member coming into contact with the sick guest or other staff member, will self-isolate for 14 days.
Safari Collection

The Safari Collection COVID-19 Guest Awareness

COVID-19 safety protocols at Safari Collection properties ensure that guests are able to visit various regions in Kenya safely.

Staff

  • Have undergone COVID-19 testing and/or a 14-day quarantine period prior to arrival.
  • Have completed specific COVID-19 training, including strict hand hygiene.
  • Undergo daily screening and temperature recording of all team members.
  • Wear face masks at all times when performing all duties.
  • Wash hands with hot water and soap for 20 seconds every hour, as well as before and after any contact with guests or items belonging to guests.
  • All team members live on site.

Guests

  • Temperature is taken on arrival and recorded daily with a contactless, infrared thermometer.
  • Contact tracing register is completed on arrival.
  • Required to present a negative COVID-19 certificate on arrival, in line with Kenyan law.
  • Masks must be worn at all times when not in guest room, except when eating and drinking.
  • Sanitiser and hand washing stations are positioned strategically in all areas.

Game Drives & Other Activities

  • Vehicles are fully sanitised between uses.
  • Groups travelling together are given exclusive-use vehicles whenever possible.
  • Maximum of four guests allowed per vehicle, except if travelling together in a group.
  • Vehicles are stocked with hand sanitiser.
  • Groups remain with the same driver, spotter and vehicle throughout their stay.
  • Spa treatments are available, except facial treatments.
  • Spa therapists will wear masks.
  • Full sanitisation of spa rooms and fresh linen between sessions.
  • Chlorine levels of pools are kept safe, and pool areas and sun loungers are routinely sanitised.
  • All community visits and excursions are currently suspended.
  • Gift shops will be open with sanitisation upon entry. Social distancing rules are observed, and frequently touched items and card machines are sanitised after each visitor.

Guest Rooms or Tents

  • Deep cleaned and fully sanitised between every guest, with special focus on high-touch areas such as light switches, handles, torches etc.
  • Soft furnishings are steam cleaned between every guest.
  • Sanitiser in room is wiped down and refilled between every guest.
  • Protective shoe covers are worn by housekeeping staff when cleaning rooms and sterilised between each room.
  • Dedicated housekeeping staff assigned to a room for the duration of a guest’s stay.

Dining & Public Areas

  • No communal tables or buffet style dining.
  • Private dining on balconies, verandas or terraces is available.
  • Increased focus on outdoor dining and bush meals.
  • Social distancing rules must be observed.
  • All areas, including arm rests, salt and pepper, menus etc., are thoroughly sanitised before meals.
  • One dedicated waiter per guest group throughout their stay.
  • Gloves are worn for food preparation and service.
  • Social distancing rules are observed in food preparation and service areas.
  • All public areas, including coffee tables, binoculars, magazines, bar etc., are thoroughly sanitised three times per day.

Transfers

  • Where possible, guests will be met at the airport with new, sealed hand sanitiser for use throughout their stay – and alcohol wipes for luggage handles.
  • Vehicles are fully sanitised between uses.
  • Transfer vehicles are limited to four guests, unless part of the same group.
Sanctuary Retreats

Sanctuary Retreats COVID-19 Precautions Taken on Safari

At their 13 camps and lodges, Sanctuary Retreats have put stringent COVID-19 guest awareness protocols in place to ensure the ultimate safety for tourists in Botswana, Kenya, South Africa, Tanzania and Uganda.

Enhanced Cleaning Procedures

  • Intensive housekeeping procedures are followed in all lodges, camps and boats.
  • All contact surfaces are thoroughly cleaned several times a day in both guest and staff areas.

Hygienic Transfers & Transport

  • All vehicles are thoroughly cleaned after each use.
  • All drivers wear appropriate protective gear.

Social Distancing & No-Touch Greetings

  • Occupancy in properties, restaurants, shared vehicles and other public areas have been reduced.
  • No welcoming of guests with handshakes.
  • No-contact check-ins and check-outs.

Health Screening & Personal Protective Equipment

  • Regular health and temperature screenings of all guests and staff.
  • Guests are required to wear face masks when in public areas.
  • Staff wear masks at all times, and additional personal protective equipment as required.

Safe Meal Service

  • All meals are served by staff, whether at your table or at covered buffets.

Hand Sanitisation

  • Hand sanitising stations are readily available.
  • Thorough and frequent hand washing is encouraged for all guests and staff.

In-Country COVID-19 Testing & Medical Support

  • COVID-19 testing can be arranged for guests travelling between countries or returning home.
  • Access to medical support at camps and lodges in case of emergency.
Saruni

Saruni COVID-19 Safari Camp Precautions

Safari goers travelling to Kenya’s Samburu National Reserve and Masai Mara National Reserve are guaranteed COVID-19 guest awareness by Saruni.

Airport Transfers & Excursions

  • A maximum of four passengers is permitted per vehicle, except for groups that are travelling together.
  • Vehicles are fully cleaned and sanitised after each transfer or excursion, as well as prior to collecting passengers.
  • Drivers have their temperatures taken prior to starting duty.
  • Drivers carry their own hand sanitiser during duty.
  • Drivers will not shake hands with passengers and will maintain social distancing.
  • Drivers wear face masks in airports and public areas, while handling luggage and during transfers.
  • Guests are required to wear face masks throughout the transfer journey.
  • Guests are required to sanitise their hands with provided hand sanitiser before boarding the vehicle.
  • Drivers, while wearing gloves, sanitise all high touch handles and surfaces on guests’ luggage.

Arrivals at Airstrips

  • Depending on the vehicle and its configuration, a maximum of four to six passengers is permitted per vehicle, with the exception of groups that are travelling together.
  • Vehicles are fully cleaned and sanitised prior to collecting guests.
  • Driver/guide has temperature taken prior to starting duty.
  • Driver/guide carries own hand sanitiser.
  • Driver/guide will not shake hands with passengers and will maintain social distancing.
  • Driver/guide wears a face mask to greet guests on arrival and gloves when handling luggage.
  • Guests are required to sanitise their hands with provided hand sanitiser.
  • In an open-air vehicle, the driver/guide will remove face mask but maintain social distancing. In a closed vehicle, driver/guide will continue to wear a mask and maintain social distancing.
  • Hand sanitiser is available for guests throughout the transfer drive.

Arrivals at Lodge or Camp

  • Guests are welcomed by staff wearing face masks.
  • Staff have their temperatures taken prior to starting duty.
  • Staff will not shake hands with guests and will maintain social distancing.
  • Guests have their temperatures taken using a digital, handheld scanner (and on a daily basis for each day they are in camp).
  • Welcome drinks are served from a tray and refresher towels are handed to guests with serving tongs.
  • Guests are required to wear face masks in public areas and observe social distancing throughout their stay.
  • Face masks for guests who do not have appropriate or clean masks are available on request.
  • High-touch handles are sanitised regularly.
  • Surfaces of guests’ luggage are sanitised and taken to rooms by staff wearing gloves.

Guest Rooms

  • Each room is thoroughly cleaned and sanitised before guest arrival.
  • All high touch surfaces and handles are sanitised at regular intervals.
  • In-room fridges are empty on arrival and stocked on request, in accordance with guests’ wishes.
  • Reading material, information and guides are not available in the rooms.
  • Hand sanitiser is provided to guests as part of room amenities.

Communal Areas

  • A staff member is assigned to sanitise surfaces regularly and empty waste bins.
  • All high-touch surfaces in communal areas are thoroughly cleaned and sanitised at regular intervals.
  • All guest-facing staff members wear masks and observe social distancing.
  • Hand sanitiser is available for guests as well as hand washing facilities.
  • Seating is arranged to ensure social distancing is observed.
  • Drinks are served on trays and snacks are served only among each party travelling together.
  • Each villa, cottage, tent or banda has its own exclusive sitting and dining areas.
  • Guests are encouraged to practice social distancing at all times.

Dining, Picnics, Sundowners & Bush Meals

  • Private, in-room dining at all properties and other indoor/outdoor locations that can be used exclusively.
  • Guests are consulted daily on their dining location preferences.
  • Social distancing is observed when dining in main restaurant areas, except for groups travelling together.
  • Multiple, exclusive-use sundowner drink locations.
  • Guest numbers are limited during group sundowners and bush meals, and chairs and tables are spaced at a safe distance, except for groups travelling together.
  • Food is prepared by certified food handlers in a clean kitchen environment that meets health and hygiene standards and follows the necessary sanitisation procedures.
  • Pre-plated meals are served individually rather than family or buffet-style dining.
  • Shared containers are restricted to each travelling party and not used in mixed groups.
  • Kitchen and waiting staff have their temperatures taken prior to starting duty and wear masks throughout.
  • Staff regularly sanitise or wash their hands according to standard hygiene regulations.
  • Hand sanitiser and washing facilities are available for guests to use before, throughout and after dining.
  • Waiting staff are trained to observe social distancing.
  • Drinks are served on trays and snacks are served only among each party travelling together.
  • All high touch surfaces are sanitised before and after each use.
  • Guests are encouraged to observe social distancing at all times.

Wellbeing Spaces

  • Sanitised between each session.
  • Linen changed between each session.
  • Staff have their temperatures taken before starting duty.
  • Guests are required to shower in their room before and after treatment.
  • Guests should wear their face masks upon arrival to allow for safe communication. It is at guests’ discretion if they wish to continue to wear their face mask during the treatments.
  • Therapists will sanitise hands before and after each treatment and wear face masks throughout.
  • Only back, neck and leg treatments are permitted. Facial and front facing treatments are suspended for the time being.
  • All utensils and equipment are cleaned and sanitised after use in accordance with standard hygiene practices.
  • Social distancing is implemented as much as possible.

Swimming Pools

  • Swimming pools are cleaned and disinfected on a regular basis.
  • Pool water is monitored to maintain safe chlorine levels.
  • Lounging and seating are appropriately spaced at 1.5 metres (five feet) apart to ensure social distancing.
  • Numbers of guests using the pool and facilities are limited accordingly to allow for social distancing.
  • Sunbeds are cleaned and sanitised after each use.
  • Swimming towels are immediately collected and placed in laundry bags for cleaning after use.

Souvenir Shops

  • Staff have their temperatures taken before starting duty.
  • High-touch surfaces and merchandise are cleaned and sanitised at regular intervals.
  • Hand sanitiser is provided for guests to use before entering.
  • Social distancing protocols are followed.
  • Guests are requested to refrain from unnecessarily handling goods.
  • Card payments are encouraged.
  • Credit card machines are wiped with alcohol wipes before and after use.

Game Drives & Other Activities

  • Depending on the vehicle and its configuration, a maximum of four to six guests are permitted per vehicle, except for groups travelling together.
  • Families, groups and couples are allocated to a specific vehicle and guide.
  • Where possible, groups are allocated a private vehicle and guide.
  • Vehicles are fully cleaned and sanitised before use.
  • Driver/guide has temperature taken and sanitises hands prior to starting duty.
  • Driver/guide carries own hand sanitiser.
  • Guests have their temperatures taken at the beginning of each day.
  • Guests are required to wash or sanitise their hands before boarding the vehicle.
  • In an open-air vehicle, the driver/guide will remove face mask but maintain social distancing. In a closed vehicle, driver/guide will continue to wear a mask and maintain social distancing.
  • It is at guests’ discretion if they wish to wear their face mask while on an open-air game drive.
  • Hand sanitiser is available for guests throughout game drives.
  • Blankets are available on request, are not shared and are sanitised regularly.
  • All high-touch surfaces on vehicles are sanitised before and after use.
  • Guests are encouraged to practice social distancing at all times.
  • Guests are requested to bring their own binoculars, cameras, books and field guides.
  • Activities involving community interactions and limited spaces must be booked in advance. Numbers of participants are limited.
  • Photographic hides have been fully cleaned and sanitised, and accessed by appointment only.

In Camp

  • Staff wear face masks and gloves are used accordingly.
  • Staff sanitise their hands regularly throughout duty.
  • All staff interaction with guests is contactless, observing social distancing.
  • Guests are required to wear a face mask in camp.

Housekeeping & Laundry

  • Each room is deep cleaned and sanitised before guest arrival.
  • Housekeeping and laundry staff have their temperatures checked before starting duty.
  • On check in, guests can choose to keep housekeeping to a minimum.
  • Staff wear face masks and sanitise hands throughout while cleaning guest rooms.
  • Additional blankets and pillows are not stored in rooms, but are available on request.
  • All high-touch surfaces and handles are cleaned and sanitised at regular intervals.
  • In-room fridges are empty on arrival and we will stock on request.
  • Used bed linen and towels are bagged immediately after removal. Guest laundry is bagged separately immediately after removal from rooms.
  • Hand sanitiser is available in all guest rooms.
  • Only laundry staff are authorised to handle laundry, and wear face masks and sanitise hands throughout the laundering process.
  • Guest laundry is done separately from room laundry.

Staff

  • Designated health, safety and hygiene officer in each property.
  • All staff live on site, have been tested by the local health service for COVID-19 and undergo further testing as per government requirements.
  • Staff are trained in new standard operating procedures and up to date with COVID-19 protocols.
  • All staff have their temperature checked prior to starting work.
  • Staff are required to use provided hand sanitiser after touching items or surfaces, and wash their hands with soap and water or hand sanitiser regularly throughout duty.
  • Staff are provided with face masks and gloves (where necessary) for use throughout their shifts.
  • Staff practice social distancing with other staff and guests, and avoid direct contact.
  • Staff canteen and kitchen follow the same hygiene and service protocols as the guest kitchen.
Simbavati

Simbavati Safari Lodges COVID-19 Precautions on Safari

Operating five camps in South Africa, Simbavati Safari Lodges offer the ultimate peace of mind when it comes to COVID-19 safety for tourists in South Africa.

Hygiene Practices & Protocols

  • Staff are trained in correct sanitising and personal hygiene procedures with a focus on limiting the transmission of communicable diseases.
  • Guests are requested to follow stringent hygiene practices of regular hand washing and sanitising, limited hand-face contact, social distancing and wearing face masks.
  • Temperatures are taken on arrival and monitored on a daily basis during your stay.
  • Hand sanitiser is provided for guests.
  • Luggage is disinfected before and after being taken to the rooms.
  • All transfer vehicles are disinfected before and after each trip, and strict protocols are in place to keep everyone safe.

Communal Areas

  • The layout of all camps and lodges allows for effective physical distancing, which results in guests never being present in the public spaces in large numbers.
  • General area surfaces are sanitised on a regular basis throughout the day.
  • Social distancing rules apply in all the general seating areas.
  • All coffee table books and games will be removed.
  • Loungers around the pools are spaced at least 1.5 metres (five feet) apart.
  • Guests are provided with sanitised pool towels on arrival, which will be used throughout their stay.

Dining

  • Guests are not joined by hosts or guides during mealtimes.
  • No buffet meals. All meals are prepared to order and served plated.
  • Only two guests per table, unless part of a family or a group travelling together.
  • Tables are generously spaced to allow social distancing. Lots of fresh air in dining areas.
  • Special measures are in place to ensure cleanliness and hygiene when it comes to food preparation and service.
  • All tables and chairs are thoroughly cleaned between meals.
  • Kitchen staff always sanitise their hands before handling food or drinks.
  • Staff always wear gloves and face masks during food preparation.
  • Service team wears face masks and sanitises regularly during service.

Safari Activities

  • The number of people per game drive vehicle is reduced, unless guests are travelling together in a family or group.
  • Hand sanitiser is available on each vehicle.
  • Vehicles are cleaned and sanitised after each game drive.
  • Guests can keep their specific seat for the duration of their stay.
  • Guests will receive sanitised and deep cleaned rain ponchos, game drive blankets and hot water bottles on arrival, and will keep these for the duration of their stay.
  • Guides and trackers wear face masks, and this will be expected from guests as well.
  • Guests who choose to have morning tea or a drink during a game drive are served by a dedicated team, rather than helping themselves.

Housekeeping Services

  • Every room is deep cleaned between check-out and check-in.
  • Guests can advise on check-in if they wish to minimise housekeeping to avoid interaction.
  • No spare blankets or pillows will be available in the rooms, but guests are welcome to request these.
  • All laundry is washed using strong sanitising products at a high water temperature.
  • Brochures, magazines and other documentation are removed from the rooms. An app with the directory and all information will be made available to guests prior to check-in.

Staff

  • Staff have been trained in new standard operating procedures as set out by leading authorities.
  • They are equipped with hand sanitiser and the necessary personal protective equipment.
  • All staff have temperature and health checks before they start work.
  • A quarantine room is available in the instance of a staff member getting ill.
Singita

Singita COVID-19 Safety Protocols

Across their lodges and camps in Zimbabwe, Tanzania, South Africa and Rwanda, tourist safety is prioritised by Singita with health checks, social distancing an hygiene procedures.

General Hygiene

  • Handwash and soap dispenser stations throughout lodge areas.
  • Hand sanitiser in all rooms and bathrooms.
  • Guest suites are sterilised before check-in and daily during guests’ stays.
  • Extra cleaning protocols in suites, with a focus on high-contact areas and items like door handles, remotes, coffee machines and boardgames.
  • Fitness and wellness areas are cleaned more regularly, with special attention to high-contact areas.

Guest Health Checks

  • Enquiry of guest travel history prior to arrival.
  • Guests and all are luggage treated with sanitiser on arrival.
  • Guest temperatures checked on arrival and logged for reference. Medical contacts are informed of high temperatures.

Social Distancing

  • In all public and guest areas.
  • In allocation of dining room tables and decks.
  • On game drive vehicles.

Dining

  • Chefs prepare food wearing face masks and gloves.
  • No buffets, bush dinners and boma dinners unless lodge is booked for exclusive use.
  • Snacks are individually packaged.

Game Drives & Lodge Transport

All lodge and hired vehicles are extensively sanitised between transfers, tours and game drives. This includes binoculars, window latches, door handles and all high-contact areas.

Guest Experiences

  • Guests are recommended to follow stringent hygiene practices, including regular hand washing and sanitisation, limited hand-face contact, social distancing, and the wearing of face masks.
  • Off-site activities such as community experiences are subject to change.

On-Site Incident Responses

All properties have strict protocols in place in the event of a guest falling ill or displaying symptoms of COVID-19. These protocols include isolation in guest suites, access to the on-site medical officer and incident management team, and emergency Medivac airlifts to the nearest pre-approved medical facility for treatment, should the need arise.

Staff Education & Precautions

  • Staff are fully trained on the latest health protocols, as set out by leading authorities like the WHO.
  • Practices include wearing face masks at all times, regular handwashing, social distancing/isolation after contact with a COVID-19 patient/symptoms, no handshaking or hugging.
  • All field guides, key front-of-house staff and managers receive ongoing basic medical training.

Staff Monitoring

  • Daily temperature checks.
  • Incidents of high temperatures are immediately directed to on-site medical officers.
  • All staff follow strict self-isolation protocols before returning for duty to ensure they are COVID-19 negative.
  • All staff allowed back at work, subject to government regulations, have been declared COVID-19 negative.
  • All staff live on-site. No movement in outside communities allowed.
  • Strict hygiene protocols apply to all suppliers and deliveries.

Regional Medical Support

Grumeti, Tanzania:

  • Full on-site clinic, treatment rooms, laboratory and dispensary.
  • Clinic staff include paramedics, nurses and laboratory technicians.
  • Advanced ambulance fitted with life-support equipment.
  • Medivac emergency airlift to nearby hospitals.

Pamushana, Zimbabwe:

  • On-site clinic with fully trained, experienced nurse.
  • Twice-weekly paramedic visits.
  • Weekly visits by doctor.
  • Contracts with doctors in nearby Chiredzi.
  • Doctors on call for medical emergencies.
  • Medivac emergency airlift to nearby hospitals.

Volcanoes National Park, Rwanda:

  • Akagera Aviation paramedic assistance on standby: 24/7 (road); during daylight (air).
  • Medivac emergency airlift to a hospital in Kigali.

Sabi Sands & Kruger National Park, South Africa:

  • On-site essential equipment, medication and first-aid skills supplied by Africa SAFE-T.
  • Supported by specialised remote medical consulting team.
  • Comprehensive incident management includes coordinating medical care, stabilising and lifesaving treatment.
  • Medivac emergency airlift to nearby hospitals.
Tanganyika Wilderness Camps

Tanganyika Wilderness Camps Keeping You Safe on Safari

Whether staying in a lodge or camp, tourist safety in Tanzania is guaranteed for guests visiting one of Tanganyika Wilderness Camps’ properties.

Cleaning Procedures

  • Strict cleaning and disinfection protocols are followed.
  • Rooms are sealed between stays.
  • Hydroalcoholic sanitiser dispensers for hand cleaning are available in public areas.
  • No paper and waste bins. Bathroom waste bins have lids, double bags and no-touch opening systems.
  • After disinfecting guest rooms, all frequently used items (such as drinking glasses and hairdryers) will be sealed.
  • Additional room cleaning services are optional for guests during their stay.

Reception & Common Areas

  • Hydroalcoholic sanitiser dispensers for hand cleaning are available.
  • A dedicated member of staff will be responsible for emotional well-being of guests.
  • Camps and lodges have a maximum number of guests that can be attended to in reception areas.
  • Disinfected rugs are used at main entrances to reception.
  • Room cards and keys can be regularly disinfected at reception.
  • Credit card machines are disinfected after each use.
  • Non-contact thermometers are available to carry out temperature checks.

Restaurants & Dining

  • Buffets are adapted to reduce the handling of food and optimise the flow of guests.
  • Private dining areas are available.
  • Coffee stations and buffets are managed by service staff.
  • Capacity in restaurants and mess tents are reduced by implementing staggered mealtimes.
  • Minimum social distance of 1.5 metres (five feet) is maintained.
  • Common use salt, pepper, vinegar and sugar dispensers are substituted with single-use sachets.

Rooms & Tents

  • Hand sanitisers are available in rooms.
  • All decorative textiles that require dry cleaning (such as cushions, carpets etc.) are removed.
  • Blankets and pillows in wardrobes are sealed and protected.
  • Hairdryers (including the filters) and clothes hangers are disinfected.
  • Bed linen is washed at 60 degrees Celsius (140 degrees Fahrenheit).

Staff

  • Adequate personal protective equipment (PPE) is available for all staff members.
  • Staff uniforms are washed by the camp or hotel.
  • Frequent disinfection and hand sanitising are implemented.
  • All staff on duty are screened for any COVID-19 symptoms.
  • Comprehensive hygiene and socialising protocols are followed.
Thornybush

Thornybush Keeping You COVID-Safe of Safari

Thornybush’s COVID-19 guest awareness ensure that safari goers in South Africa are able to enjoy the wonders of the African bush while staying at any of their properties.

Transfers & Arrivals

All guests are required to complete a medical and travel declaration form that includes:

  • General health information, chronic and other conditions, and medication.
  • Symptoms in the prior 30 days.
  • COVID-19 history and status disclosure, PCR or antigen test results required if recent exposure or illness.
  • Next of kin/friend (not travelling) contact details.
  • Nationality
  • ID or passport number.
  • Travel insurance declaration.
  • Temperature screening.

All guests must wear a mask on arrival and continue to use the mask during their stay. Masks must be worn in all public areas and during safari activities.

Sanitising and health screening station is set up in arrival area.

All luggage is wiped or sprayed with a disinfection spray after off-loading, and all handles and corners carefully wiped with surface sanitiser. Staff handling luggage will sanitise or wash hands immediately before and after touching luggage.

Temperature Screening

  • Temperature of all guests are taken upon arrival.
  • For multi-day stays, daily temperatures are recorded.
  • All staff members’ temperatures are recorded on arrival for shifts and before departing after shifts.
  • All team members live on site at the lodges.
  • All temperatures are taken with a non-contact thermometer.

Identification & Reporting

  • To ensure a high level of care, timeous response and tactical support, lodges have partnered with a medical response team, Africa Safe-T.
  • Quarantine rooms (one per property for isolation) are equipped with the proper medical items required.
  • A guest with suspected COVID-19 will not be permitted to participate in any activities, and meals will be served to their room by a staff member.
  • The number of people in contact with the patient will be limited. If absolutely necessary, only one first responder will remain with the patient.
  • Africa Safe-T will make the necessary arrangements for medical consultation and testing.
  • If the patient is unable to travel home or go into a government quarantine site, the patient may have to be self-isolated on site while the results are pending.
  • Any vehicle, room or equipment utilised by a guest with a suspected case of COVID-19 will be sanitised and deep cleaned.

Food Preparation & Dining

  • Chefs are required to wear personal protective equipment (PPE), including face masks and gloves.
  • All guests receive an allocated dining table for the duration of their stay. This is sanitised before and after all food service.
  • Tables in dining areas are spaced to follow social distancing requirements.
  • In-room dining options are available for guests.
  • Safari snacks are individually packed.
  • Menus are presented by service team members.
  • Service team members are fully trained in applicable health and safety procedures, and are required to use PPE.
  • All crockery, cutlery and glassware are washed using appropriate disinfectant chemicals.
  • All kitchen areas are sanitised correctly before and after meal preparation and service.
  • Hand wash and sanitiser stations are placed throughout the lodges’ common areas.

Housekeeping & Hygiene

  • Guest suites are sterilised before check-in and sealed for arrival. This includes the air conditioner filters and disinfectant spray on all soft furnishings and exposed surfaces.
  • Suite keys are sanitised before given to guests.
  • Welcome packs inside each room with hand sanitiser and amenities. This is a single-issue pack per arrival.
  • Rooms are serviced daily or as per guest preference.
  • Rooms can only be serviced when unoccupied.
  • Housekeeping team members are fully trained in applicable health and safety procedures, and are required to use PPE. Gloves and disposable plastic aprons are worn for housekeeping, room cleaning, washing up and laundry.
  • All cleaning chemicals meet COVID-19 sanitisation standards.
  • Linen and towels are washed on hot water cycles with disinfectant, as per World Health Organization guidelines.

Game Drives & Safari Activities

  • All vehicles are sanitised before and after each game drive.
  • Safari team members and guests are required to wear masks at all times.
  • Guests receive allocated seats on vehicles for the duration of their stay.
  • Wherever possible, no more than six guests will be allocated per vehicle.
  • No sharing of binoculars and field-guidebooks.
  • Safari team members are fully trained in applicable health and safety procedures, and are required to use PPE.
  • Drink stops are managed by safari teams and guests are expected to use the provided hand sanitiser.
  • Individual snack packs are provided.
Wild Horizons

Wild Horizons COVID-19 Safari Camp Protocols

Safety for tourists in Victoria Falls is top of mind at the Wild Horizons lodge and camp in the region.

Guest Welcome & Arrival

  • Temperatures are taken upon arrival and any guest showing a temperature above 37.5°C (99.5°F) will be retested and isolated for medical attention.
  • Disposable face masks are available for guests who do not carry their own.
  • All luggage is wiped down with disinfectant.
  • Welcome drinks are served from a tray without contact, and guests are to maintain a safe distance.
  • Staff do not touch refresh towels by hand.
  • Guests are required to use provided hand sanitiser.

Dining

  • Menus are displayed on blackboards to avoid menu card use.
  • Cloth napkins are replaced with eco-friendly, biodegradable napkins and all table cloths are removed.
  • Guests can enjoy their meals at one of several beautiful dining areas, thereby avoiding close social contact.
  • Buffet-style meals have been discontinued and the self-service coffee machines have been removed from dining areas.
  • Chairs will be spaced one metre (three feet) apart.
  • Staff are all trained in using minimal contact and communication during service, and can take food orders from a safe distance.
  • Communal dining is not available and multiple sittings for mealtimes are implemented if needed.
  • One waiter is allocated per table to take food orders and serve meals.

Game Drives & Boat Cruises

  • A maximum of six guests, suitably spaced, will be allowed in each game drive vehicle or boat, unless it is a family or party who have been travelling together.
  • Prior to any game drive or boat cruise, all vehicles and boats are washed using a disinfectant solution and wiped down with sanitiser as required.
  • All cups, flasks and other utensils used on safari activities are washed at the correct temperatures and sanitised before use.
  • All cooler boxes will be disinfected and sanitised prior to use.
  • The preparation and service of canapés will comply with new food safety standards.
  • Hand sanitiser is available for guests and guides, and must be used upon boarding the vehicle and throughout the game drive.
  • Game drives and river safaris take place in open-air vehicles and vessels, as usual, which will be disinfected after each activity.

Sundowner Dinks & Bar Services

  • Each location for sundowner drinks will have an established maximum capacity.
  • Chairs are spaced at a safe distance.
  • Guests are requested to use provided hand sanitiser.
  • Staff member will wear a face mask and gloves to serve food and drinks, and will practice minimal contact with guests.
  • Social distancing rules apply.
  • Bar staff at the lodges will wear face masks and gloves to serve drinks and snacks.
  • Dedicated staff members to regularly sanitise bar areas and high touch items.

Housekeeping

  • Guests can advise on check-in if they wish to minimise housekeeping to avoid interaction.
  • Each room will undergo a deep clean between guest check-out and next guest check-in.
  • All housekeeping staff and tent attendants will wear face masks and gloves while cleaning, and use disinfectant for cleaning all surfaces and door handles.
  • No turndown services.
  • No spare blankets or pillows are available in rooms and all minibars will be emptied.
  • All sun loungers are cleaned and disinfected as per room furniture protocols.

Communal Areas

  • Main areas, entrances, fire pits, lounges, dining areas, bars, souvenir shops and washroom facilities are regularly deep cleaned with disinfectant containing 1% sodium hypochlorite or phenolic disinfectants.
  • Social distancing rules apply, and seating will be arranged to ensure at least one metre (three feet) distance between guests.
  • Guests and staff are required to wear face masks in communal areas.
  • Hand sanitiser is available throughout the lodges, and soap and individual hand towels are always available in public bathrooms.
  • Surfaces such as wooden counter tops, desks, chair arms, door handles, keys and other areas which are susceptible to damage from hard disinfectants are cleaned regularly with 70% alcohol-based sanitiser.
  • Disposable towels and bins are placed in strategic areas.

Staff

  • Staff are trained in new standard operating procedures.
  • Mealtimes are staggered for staff to ensure social distancing.
  • All employees’ temperatures are checked twice daily and recorded.
  • Staff are provided with multiple face masks and gloves for use throughout their shifts.
  • All drivers are issued with digital thermometers and will be required to test all staff prior to boarding.
  • Staff will regularly wash their hands with soap and water, especially when arriving and leaving main areas, and will be required to use provided hand sanitiser.
Wilderness Safaris

Wilderness Safaris Keeping You COVID-safe on Safari

Wilderness Safaris have prioritised tourist safety in Botswana, Kenya, Namibia, Rwanda, Zambia and Zimbabwe at the camps they operate in these countries.

On-the-Ground Task Teams

Each region has:

  • A Health and Safety Committee as required by local labour.
  • A dedicated training team focusing on group health and safety policies and procedures, specifically related to COVID-19 prevention and response.
  • Safety officers to oversee implementation of measures in camps and operational areas. They also ensure all equipment or hygiene items are monitored, and procurement is arranged timeously.

Hand Washing

All staff adhere to mandatory measures, which are reinforced through strategically placed signage, sanitising products, training and oversight:

  • Frequent washing of hands with soap and water for at least 20 seconds.
  • If soap and running water is unavailable, an alcohol-based hand rub is used.
  • Social distancing of one to two metres (three to seven feet) is observed.
  • Avoiding touching eyes, nose or mouth with unwashed hands.
  • Avoiding close contact with people who are sick.
  • No shaking of hands.

Hand Sanitisers

  • Available in all public areas (reception, bar and dining, lounge and bathroom areas) for both guests and staff.
  • Available in all guest rooms.
  • Provided on all safari activities, including vehicles, boats, mekoro (traditional dugout canoes) and guided walks.

Personal Protection Equipment

  • Available and worn in adherence with government regulations.

Health Screening

  • Carried out for both staff and guests in line with health and government guidelines.

Housekeeping

Standard cleaning measures are enhanced:

  • Alcohol-based disinfectants and environmentally friendly yet effective detergents are used.
  • Gloves are worn while cleaning.
  • All public areas and bathrooms are regularly cleaned.
  • Laundry is placed in laundry bags and washed on hot cycles.
  • Guest rooms are deep cleaned before check-in and after check-out.
  • Waste material is appropriately disposed of.

Hosting

  • Luggage handles are cleaned with alcohol wipes prior to and after being taken to guest rooms.
  • Separate tables are allocated per couple, family or travel group, at a reasonable distance from each other.
  • Meals are staggered or provided – with a dedicated waiter or butler – in different locations to limit exposure to other groups of travellers.
  • Food, crockery and glassware are handled at a high standard and in line with catering guidelines.
  • No buffet-style dining.

Safari Activities

  • Game drives, boat rides, mokoro excursions and quad bike (ATV) rides are open-air activities and considered low risk from a COVID-19 perspective, and unlikely to result in passing on respiratory airborne germs. However, all normal COVID preventive measures are adhered to.
  • Where possible, families, tour groups and couples are allocated their own vehicles and guides for the duration of their stay. If sharing a vehicle or boat is required, sufficient space will be allocated.
  • All game drive vehicles and boats will be sanitised before and after activities, and hand sanitiser are available to guests.
  • Communal containers are replaced with pre-packed and sealed individual snacks for breakfast or sundowner stops.

Wellness Activities

  • Massage therapies are conducted to government guidelines.
  • In-room yoga mats and weights are available at selected camps, and are sanitised as part of the cleaning process.
  • Hand sanitiser and alcohol wipes are provided in gyms, and regular cleaning will take place.
  • Swimming pools are appropriately treated, while sunbathing chairs and areas will be routinely cleaned and disinfected.

Community Engagement Activities

  • All community engagement activities are conducted sensitively and responsibly.
  • Community guides engage with the community leaders and people in the village before guest visits, and show the community the correct procedures for interacting with guests.
  • Guests must remain outdoors and may not enter community members’ homes.
  • Hand sanitiser is readily available.

Souvenir Shops & Boutiques

  • Hand sanitiser is available for customers.
  • Items for sale are disinfected on a regular basis.
  • Credit card machines are disinfected before and after each use.

Handling a Suspected Case of COVID-19

  • Established response protocols are in place, created by medical advisors from Park.Doctor, and in line with local Ministry of Health requirements.
  • Guests can speak to a medical professional at all times, and a dedicated team will facilitate local medical response if needed.

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