Our Safari Expert Academy

New recruits will be employed as Africa Safari Experts and afforded the opportunity to participate in Go2Africa’s structured training programme, known as the Safari Expert Academy.

The Safari Expert Academy, which has been successfully operating for over a decade, will provide 3-months of structured training. The training will equip the new hires with industry-leading sales, marketing and product knowledge, as well as including local travel and site inspections. Once the training is completed, the new hires will hit the sales floor and begin to fulfil the function of an Africa Safari Expert.

Recruitment is open to graduates, candidates with general working experience and junior travel consultants.

Employment commences in February 2020, in Cape Town. The deadline for application is 31 August 2019.

Role Summary:

DO YOU LOVE: Africa, designing itineraries, selling to clients, travelling and defining what you earn?

Then you have the ‘Big 5’ factors we are looking for in an Africa Safari Expert!

Our Africa Safari Experts will create and sell tailor-made itineraries to international travellers. The successful candidate will sell locations based in Southern Africa, and thereafter East Africa and the Indian Ocean Islands. New enquiries are provided by Go2Africa’s website and the successful candidate is responsible for generating repeat and referral enquiries through exceptional customer relationship management.

Functional Responsibilities

  • Achievement of sales targets
  • Quality assurance of client travel documentation
  • Customer relationship / prospect relationship management
  • Social media marketing

Requirements

Qualifications
  • Matric or equivalent (essential)
  • Diploma or Degree (advantageous)
Experience
  • Sales experience (advantageous)
  • Travel consultant experience (advantageous)
  • E-marketing and social media (advantageous)
Knowledge of
  • Africa / South Africa travel industry (advantageous)
  • Business systems (advantageous)
 Functional skills
  • MS Office (Word, Excel, E-mail)
  • Business systems
  • Excellent written and verbal communication skills (listening, questioning, probing, etc)
  • Numerical skills
  • Excellent administration skills
  • Organizational skills / time and task management
  • Customer and prospect relationship management
  • B2B relationship management
  • Telesales
Competencies
  • Self-starter with the ability to work in a cooperative manner whilst maintaining independence
  • Critical problem-solver
  • Meticulously detail oriented
  • Aptitude to learn and transform into performance
  • Decision making
  • Negotiation
  • Influencing
  • Confident and decisive
  • Resourceful
  • Accountable
  • Resilient
  • Impeccable ethics and integrity

How to apply

To apply, e-mail the following to safari_academy@go2africa.com 

  • CV
  • Covering letter
  • Academic transcripts
  • Optional: a short video clip, telling us why you would like to be a part of the Safari Expert Academy

Please clearly state the role (“Safari Expert Academy”) in the e-mail subject line.

What some of our recent Safari Expert Academy Graduates had to say: 

“Go2Africa’s comprehensive training programme has provided me with the knowledge and confidence to pursue a fruitful career in Africa’s thriving travel industry. In-depth product, sales and systems training formed the basis of the Safari Expert Academy, with passionate and supportive colleagues on hand to assist at every step of the way. I couldn’t have asked for a better platform from which to launch my career in luxury travel. Kathryn Morris, 2018 Safari Expert Academy"

“Bringing together individuals of different ages, life experiences and vocational backgrounds, the Safari Expert Academy is at the leading edge of what technology is capable of within the tourism sphere. Justin Chapman, 2017 Safari Expert Academy"

“Africa has a special magic that Go2Africa is able to bring to life. Through the patient guidance and support from mentors and team leaders, I’ve learnt valuable training techniques and experienced the most incredible adventures. The 2017 Safari Expert Academy opened a door to a new world, a door that I hope will never close. Shelley Fernandes, 2017 Safari Expert Academy"