Role introduction

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We are looking for an Air Travel Expert to join us! If you are a solution-focused Air Travel Expert, with working knowledge of Amadeus and experience booking domestic and international flights, you might be our newest recruit!

 

Air Experts are responsible for the quoting and booking of all client flights. Air Experts act as internal service providers and play a crucial role in helping the Go2Africa Operations team to deliver seamless holidays whilst achieving profit and sales targets.

Candidate requirements

Experience

Essential

  • Minimum of 2 years selling air travel for African and International routes (regional and international experience)

 

Knowledge of:

Essential

  • Advanced Airline product knowledge
  • Scheduled airlines (domestic, regional, worldwide)
  • Charter airlines (domestic, regional, worldwide)
  • Consolidators
  • Booking conditions/classes
  • Airport codes
  • Alliances and code shares
  • Schedule changes
  • Cancellations/Refunds
  • Re-issues
  • IATA and ATOL
  • Customer and Prospect Relationship Management

 

Qualifications

Essential

  • Amadeus GDS certification

Desirable

  • Tertiary Degree in Travel and Tourism, or related field

Functional responsibilities

Sales and service delivery

  • Service air quote requests on a daily basis by quoting the most competitive fare / routing from Amadeus
  • Subscribe to and read relevant publications and literature to keep knowledge up to date with changes to the domestic and international travel market.
  • Maintain awareness of supplier / airline developments and take action to keep the team and business updated and competitive to ultimately increase air sales. This includes staying abreast of ever-changing Airline cancellation and deferral policies.
  • Cascade developments and share all knowledge or Airline related subjects to team members to provide factual information to clients.
  • Analyse changes, developments, improvements, declines, in all Air Products and Suppliers.
  • Build and maintain relationships with external and internal suppliers in order to effectively identify opportunities for improvement and obtain solutions that meet the team’s needs.
  • Be available as required to provide help and assistance (on an ad-hoc basis) by the 24-hour emergency cell phone operator in order to ensure immediate help and support for clients.

 

Increase team profitability

  • Work as part of a team to deliver effective results, great customer service and to realize an increase in team profitability
  • Share knowledge and interact where appropriate with colleagues to assist them in achieving a sale.
  • Carry out daily/weekly/monthly tasks as requested by the Team Leader
  • Complete constant queue checks and download fares and fees from applicable sources and websites throughout the day to ensure smooth operation and progress update of flight booking status.
  • Participate in the daily, periodical, and annual production of statistical information that identifies the profit and loss of the Air team.

 

Achievement of individual and Sales team targets

  • Awareness and achievement of individual targets
  • Awareness of aligned Sales team target, and current performance against target
  • Provide Sales Expert with a professional, courteous, and polite service that enables them to achieve their individual targets
  • Provide ongoing training and coaching to Sales Experts that enables them to achieve their individual and team targets
  • Gather feedback from your team members / colleagues regarding the service that you provide and ideas for improvement to achieve individual and team targets

 

Ongoing knowledge development

  • Ensure that all development educational and training activities achieve a return on investment by achieving agreed objectives
  • Participate in all team meetings and targeted training sessions and attend ‘off site’ training as and when required or requested.
  • Take part in the Go2Africa educational programme following the correct policies and procedures.
  • Create and maintain an excellent knowledge of both the destinations and markets that you sell and recommend through achievement of your personal development plan
  • Share knowledge learnt through educationals, trainings etc. with colleagues and customers to assist with closing the sale.

How to apply

If this sounds like the role for you, send us your CV, academic transcripts, and a motivational letter. We are looking forward to hearing from you!