Intermediate / Senior Africa Safari Expert

Intermediate / Senior Africa Safari Expert

Role Summary

Our Africa Safari Experts will create and sell tailor-made itineraries to international travellers. The successful candidate will sell locations based in Southern Africa, East Africa and the Indian Ocean Islands. New enquiries are provided by Go2Africa’s website and the successful candidate is responsible for generating repeat and referral enquiries through exceptional customer relationship management.

Functional Responsibilities

  • Achievement of sales targets / team contract
  • Quality assurance of client travel documentation
  • Customer relationship / prospect relationship management
  • Social media marketing

Requirements

Qualifications

  • Matric or equivalent (essential)
  • Diploma in Travel and Tourism (advantageous)
  • Degree in Travel and Tourism (advantageous)

Experience

  • Five plus years’ experience in Africa / South Africa safari travel (essential)
  • Business and CRM systems (essential)
  • E-marketing and social media (advantageous)
  • Product development (advantageous)

Knowledge of

  • African / South African travel industry (essential)

Functional skills

  • MS Office (Word, Excel, E-mail)
  • Business systems
  • Excellent written and verbal communication skills (listening, questioning, probing, etc)
  • Numerical skills
  • Excellent administration skills
  • Organizational skills / time and task management
  • Customer and prospect relationship management
  • B2B relationship management
  • Telesales

Competencies

  • Self-starter with the ability to work in a cooperative manner whilst maintaining independence
  • Critical problem-solver
  • Meticulously detail oriented
  • Aptitude to learn and transform into performance
  • Change and implementation management
  • Conflict resolution
  • Decision making
  • Negotiation
  • Influencing
  • Confident and decisive
  • Resourceful
  • Accountable
  • Resilient
  • Impeccable ethics and integrity

How to apply

To apply, e-mail the following to recruitment@go2africa.com:

  • CV
  • Covering letter

Please clearly state the role (“Africa Safari Expert”) in the e-mail subject line.