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Role introduction

Go2Africa is recruiting for a Product Administrator! This role will support the Product Manager with portfolio assistance and will be responsible for building, creating and maintaining relationships with our preferred partners. The Product Administrator will be accountable for all administration and support within the portfolio and assist with general admin within the team.

Candidate requirements

Experience

Essential

  • Proven track record of success in administration, project co-ordination, task management, & time management

Desirable

  • Travel industry experience in either lodges, hospitality, agency, or operator
  • Geographical knowledge of South Africa, East Africa and Africa’s top tourist destinations

 

Qualifications

Desirable

  • Tertiary Degree in Travel and Tourism, or related field

Functional responsibilities

Key performance areas

  • East Africa (EA) Portfolio Assistance
  • Positive Impact Project Support
  • Build & Maintain Supplier Relationships
  • Package & Tour Creation
  • Research & Requisition Assistance (new product)
  • General Administration Assistance
  • Data Capture & Information Processing
  • Marketing Liaison
  • Mystery Shopping
  • System Maintenance
  • Reporting

 

Responsibilities

East Africa (EA) Portfolio Assistance

  • Auditing & QA of East Africa portfolio
  • Actioning supplier changes
  • Daily workflow tasks
  • Creation and updating of cheat sheets and tools for sales

 

Positive Impact Project Support

  • Admin support on PI projects
  • Admin support on Conservation Committee

 

Build & Maintain Supplier Relationships

  • Creating and maintaining relationships with preferred partners
  • Creating and maintaining relationships with substitute partners
  • Being point of call for substitute partners
  • Actioning all info, newsletters etc. and communicating to relevant parties
  • Proactively negotiating commercial agreements, incentives

 

Package & Tour Creation

  • Working with the sales team to put together tailored tours & packages
  • Working with Production Team to get these tours & packages loaded
  • Communication with sales

 

Research & Requisition Assistance (new product)

  • Online research (Trip Advisor, product* websites)
  • Email Communication & Information Gathering (Images, Rates, Fact Sheets)
  • Information comparison of rates & payment terms

 

General Administration Assistance

  • Assist team with overflow workload (Fast Tracks etc.)
  • Collate weekly information for sales communication newsletters

 

Data Capture & Information Processing

  • Source & process information via the production team for website for product* changes & updates

 

Marketing Liaison

  • Working with the marketing team to proactively queue through tasks
  • Liaison between Product & Marketing – assisting with the workflow and deadline management
  • Proactively sharing newsletter features with preferred partners
  • Creating and loading specials on WordPress
  • Black Friday project management

 

Mystery Shopping

  • Creating profiles and sending off enquiries to various tour operators
  • Auditing and documenting information received
  • Recreating quotes on Bazaruto and price comparisons
  • Sharing details with sales team

 

System Maintenance

  • Updating of Eddy / Baz information
  • Recosting of packages & reporting

 

Reporting

  • Pulling reports from systems, assessing data and reporting on data

 

Notes

  • *product can refer to a lodge, tour, transfer service or any other ‘product’ or ‘service’ we purchase from a supplier
  • **a package is a selection of hotels, lodges, activities, flights, and transfers combined together

How to apply

To apply, please e-mail the following to recruitment@go2africa.com :

  • CV
  • Academic transcripts
  • Covering letter

 

Please clearly state the role (“Product Administrator – East Africa Support”) in the e-mail subject line.

 

We are looking forward to hearing from you!