Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting Client Experience (CX) Experts to deliver the ‘wow factor’ to our clients.
Are you a travel-loving, problem-solver with a flair for building personalised relationships and delivering impeccable client service? If so, you might be our new CX Expert! We are looking for candidates with solid experience in direct customer or guest service. This vacancy does NOT require prior travel consulting experience (although this is advantageous). We DO require individuals to aspire for a career in travel consulting, and substantial prior working experience in either the tourism, hospitality, or events industries.
As industry leaders, we hire only the best and invest in world-class onboarding and training to ensure our new recruits are set up for a successful long-term career as a Go2African!
CX Experts deal directly with our clients after the initial sales consultation is complete. CX Experts delight our clients leading up to, during, and after their holidays. They provide expert support and advice to clients, delivering flawless bookings management, and liaising with travel suppliers to ensure seamless execution of travel. This is a fast-paced and exciting role, which offers incentive rewards for hard work, and ample opportunity for growth and development.