Go2Africa is recruiting Travel Sales Administrators! Sales Administrators provide administrative support to the Sales team throughout the bookings, confirmation, and travel stage of a client’s holiday. They are aligned to either 1 or 2 African Safari Experts (ASEs) and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.
Role introduction
Candidate requirements
Experience
Essential
- 2 - 5 years of experience in travel sales coordination / administration
Qualifications
Desirable
- Tertiary Degree in Travel and Tourism, or related field
Functional responsibilities
Key performance areas
- Bookings management
- Post-sale administration assistance
- Quality assurance of tailor-made itineraries
- Payment facilitation
- Loading customer feedback into travel booking platform
- ASE inbox management
Responsibilities
Bookings management
- Check availability of requested suppliers within 2 hours of receipt during office hours
- Make provisional bookings, including the holding of flights
- Confirm bookings and issue of flights
- Ensure all dietary and special requests are noted with suppliers
- Investigate or query rate discrepancies
Assist Client Experience Expert (CX) with post sale administration
- Assist CX with booking PCR testing once Concierge has all client details; restaurant bookings; activity and tour add ons etc
- Completion of manual credit card payment forms and submission to accounts
- Complete visa letter applications
- Set calendar reminders for key touch points for CX to reach out to the client
Quality assurance
- Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert
- Cross reference invoices to investigate and flag errors in an audit
Payment facilitation
- Set calendar reminders for final payment
Load customer feedback into travel booking platform
Enquiry and toll-free management
- Managing incoming toll-free and switchboard calls
Inbox management for allocated buddy
How to apply
To apply, please e-mail the following to recruitment@go2africa.com :
- CV
- Academic transcripts
- Covering letter
Please clearly state the role (“Travel Sales Administrator”) in the e-mail subject line.
We are looking forward to hearing from you!