Travel Sales Administrators

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting experienced Travel Sales Administrators to ensure each client’s holiday is a seamless experience.

Are you an experienced Travel Sales Administrator with excellent organisational and communication skills, as well as keen attention to detail? If so, you might be our newest recruit! As industry leaders, we hire only the best and invest in world-class onboarding and training to ensure our new recruits are set up for a successful long-term career as a Go2African!

The role

Sales Administrators provide administrative support to the Sales team throughout the bookings, confirmation, and travel stage of a client’s holiday. They are aligned to either 1 or 2 African Safari Experts (ASEs) and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Experience

Essential

• 2 - 5 years of experience in travel sales coordination / administration

Qualifications

Desirable

• Tertiary Degree in Travel and Tourism, or related field

Bookings management

• Check availability of requested suppliers within 2 hours of receipt during office hours
• Make provisional bookings, including the holding of flights
• Confirm bookings and issue of flights
• Ensure all dietary and special requests are noted with suppliers
• Investigate or query rate discrepancies

Assist Client Experience Expert (CX) with post sale administration

• Assist CX with booking PCR testing once CX has all client details; restaurant bookings; activity and tour add ons etc
• Completion of manual credit card payment forms and submission to accounts
• Complete visa letter applications
• Set calendar reminders for key touch points for CX to reach out to the client

Quality assurance

• Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert
• Cross reference invoices to investigate and flag errors in an audit

Payment facilitation

• Set calendar reminders for final payment

Load customer feedback into travel booking platform

Enquiry and toll-free management

• Managing incoming toll-free and switchboard calls

Inbox management for allocated buddy

We provide our Go2African staff with:

Flexible working
Our Flexible Work Model offers the best of both worlds. Cape Town-based employees work 1 day per week in the Go2Africa office, located at the beautiful V&A Waterfront, and work from home for the rest of the week. Of course, our door is always open to those who prefer to work in-office more frequently. We have employees based in remote locations (from Hoedspruit to Nairobi!) – these employees work remotely, and travel to our Cape Town office for training and special gatherings.

Travel opportunities
We encourage our employees to visit the destinations we sell. We offer many opportunities to travel in the form of curated Educationals, site inspections, or discounted holidays at agent rates! Ts & Cs apply!

Benefits

Life happens, and we support our employees to deal with it. We provide permanent employees with company contributions to medical aid, retirement annuity and life and illness cover.

Reward and recognition
We recognize our employees based on targets, but also values. Our annual Recognition Awards are an example – colleagues vote for their peers, and there are incredible travel prizes up for grabs (plus, a good old party!)

Wellbeing and ample downtime
We prioritise the wellbeing of our employees. We provide wellness campaigns, mental health support and coaching, plus substantial leave benefits. We know it all lies in finding a balance between work and play.

Vibrant Culture
Our employees are #proudlyGo2African, and we use any excuse to celebrate our shared success. Whether it’s monthly Townhalls, interactive team buildings, our operational structure itself, or Valentine’s Day – it’s always better when we’re together!

Training and development
We offer comprehensive training programmes and opportunities for growth. From destination training in East Africa to designing Personal Development Plans, we support our employees to succeed.

World-class tech
We work on industry-pioneering systems, ensuring that the travel planning process is seamless. We give our employees access to world-class resources, which allows them to spend time on what really matters.

To apply, please e-mail the following to recruitment@go2africa.com :

• CV
• Academic transcripts
• Covering letter

Please clearly state the role (“Travel Sales Administrator”) in the e-mail subject line.

We are looking forward to hearing from you!