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Role introduction

Go2Africa is recruiting Travel Sales Administrators! Sales Administrators provide administrative support to the Sales team throughout the bookings, confirmation, and travel stage of a client’s holiday. They are aligned to either 1 or 2 African Safari Experts (ASEs) and are responsible for assisting with all administrative details pertaining to a travel itinerary and the accompanying travel documentation.

Candidate requirements

Experience

Essential

  • 2 - 5 years of experience in travel sales coordination / administration

 

Qualifications

Desirable

  • Tertiary Degree in Travel and Tourism, or related field

Functional responsibilities

Key performance areas

  • Bookings management
  • Post-sale administration assistance
  • Quality assurance of tailor-made itineraries
  • Payment facilitation
  • Loading customer feedback into travel booking platform
  • ASE inbox management

 

Responsibilities

Bookings management

  • Check availability of requested suppliers within 2 hours of receipt during office hours
  • Make provisional bookings, including the holding of flights
  • Confirm bookings and issue of flights
  • Ensure all dietary and special requests are noted with suppliers
  • Investigate or query rate discrepancies

Assist Client Experience Expert (CX) with post sale administration

  • Assist CX with booking PCR testing once Concierge has all client details; restaurant bookings; activity and tour add ons etc
  • Completion of manual credit card payment forms and submission to accounts
  • Complete visa letter applications
  • Set calendar reminders for key touch points for CX to reach out to the client

Quality assurance

  • Check tailor-made itinerary at confirmation stage and make any minor corrections in Bazaruto before Africa Safari Expert
  • Cross reference invoices to investigate and flag errors in an audit

Payment facilitation

  • Set calendar reminders for final payment

Load customer feedback into travel booking platform

Enquiry and toll-free management

  • Managing incoming toll-free and switchboard calls

Inbox management for allocated buddy

How to apply

To apply, please e-mail the following to recruitment@go2africa.com :

 

  • CV
  • Academic transcripts
  • Covering letter

 

Please clearly state the role (“Travel Sales Administrator”) in the e-mail subject line.

 

We are looking forward to hearing from you!