We love Africa. We won’t show you the world; we’ll show you Africa, better than anybody else.
Yep, most travel companies claim to be the best so here is our public pledge that keeps you, our traveller, firmly at the heart of what we do. We call it the Go2Africa Big 5 Guarantee:
#1 Your consultant is an Africa Safari Expert
She is well travelled, has firsthand experience in the destinations she recommends, and backs up her practical knowledge with written certification. She is dedicated to (and rewarded for) matching the right lodges and activities to your travel preferences. We don’t own any lodges or activities, which makes us a truly independent source of travel advice and frees your Expert to focus exclusively on what is right for you.
Watch our short video on the right to see some of our Africa Safari Experts' favourite wildlife moments.
#2 We offer real value at a fair price
When travel deals focus on being cheap, their purpose is to meet sales targets, not your needs. We believe in being the co-creators of your dream safari. Our job is to recommend the right suppliers and negotiate hard with them to give you the best possible value. We won’t offer you a one-size-fits all itinerary. We don't give the kind of false value that turns sour when you discover (too late) that some essential and expensive cost was not included. We do offer free, unbiased advice plus real value for a fair price.
#3 We do tailored luxury with handpicked suppliers
Most travel agencies sell standard tours off of brochures. We don’t. Your Africa Safari Expert matches your wish list to the best places and experiences that will deliver a once-in-a-lifetime vacation. Every supplier in your itinerary is tried and tested, handpicked by our product specialists based on four key quality measures - exceptional guest care, best value, reliability and ethical business practices. We do tailored travel because it makes all the difference to the memories you will treasure decades from today.
#4 We keep your money safe
Your investment in travel is safe with us. Our accreditation bond with the Southern Africa Tourism Services Association (membership 1070) and for all bookings made on or after 18 June 2015 our supplier default insurance protects your money in the event that a travel supplier in your itinerary fails to deliver the accommodation, transport or activity service that we booked and paid on your behalf. All our safaris include this insurance – it’s one of the ways we keep your money safe. Another way is our world class online payment system, which is endorsed by both Visa and Mastercard.
Don’t take our word for it: read what our clients’ said about the Nairobi Airport Fire.
#5 We support you 24/ 7 on safari
We’ve earned our excellent reputation. Since 1998, we’ve brought more than 60 000 travellers to Africa, making us one of the most trusted safari specialists. Our above-and-beyond attitude to service means we'll reconfirm all your travel services for you free of charge and, if you need us, you have a direct, 24/7 phone line to get help or advice.
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