General Go2Africa FAQs

Absolutely! At Go2Africa, we prioritise the security of your personal information, including your credit card details, during the payment process. We have implemented robust security measures to ensure the protection and confidentiality of your sensitive information. Rest assured that your credit card details are handled with the utmost care and security when you make a payment with Go2Africa.

Yes we do, you can find more information on Privately Guided Safaris with Go2Africa.

At Go2Africa, we operate as a travel agency specialising in creating tailor-made safari experiences for our clients. We earn revenue by working closely with our network of trusted suppliers, including safari lodges, camps, airlines, and other service providers throughout Africa. When you book your safari through Go2Africa, we receive a commission or a fee from our suppliers for facilitating the booking process and ensuring a seamless travel experience for you. This means that our services come at no additional cost to you, as the fees are already factored into the rates provided by our suppliers.

Our team is dedicated to helping you design your dream safari, handling all the necessary arrangements, and providing invaluable advice and expertise along the way. We pride ourselves on our extensive knowledge of the destinations we offer, ensuring that you receive personalised recommendations and exceptional service throughout the planning and booking process. By earning revenue through our supplier relationships, we can invest in ongoing improvement of our services, maintain our high standards, and continue to provide our clients with unforgettable safari experiences in Africa.

Planning an African safari should be almost as fun as the trip itself. You can find an outline of our booking process here.

Go2Africa has been proudly operating in the safari travel industry for 25 years. Since our establishment, we have been passionate about creating extraordinary safari experiences for our clients, connecting them with the beauty and wonders of Africa.

Over the many years, we have gained extensive knowledge and expertise in crafting tailor-made itineraries, ensuring that each safari is personalised to meet our clients’ unique preferences and interests. We have built strong relationships with our network of trusted suppliers, including luxury lodges, boutique camps, and experienced guides, to offer our clients the best safari experiences possible.

With almost three decades of experience, we have honed our skills in delivering exceptional customer service, providing expert advice, and staying up to date with the latest trends and developments in the safari industry. Our team of passionate Africa Safari Experts is here to assist you in planning your dream safari, sharing their first-hand knowledge, and providing 24/7 on-safari support, right until you return home.

Of course! When you send us your passport, we have stringent measures in place to ensure its protection. Once we have processed the necessary information from your passport, we securely store it in our encrypted systems. Our digital infrastructure is designed to safeguard your personal data, ensuring that it remains confidential and protected from unauthorised access.

At Go2Africa, we take your privacy and security seriously. You can trust us to handle your passport with the highest level of care and security throughout the entire process.

At Go2Africa, we strive to make the booking process smooth and convenient for our clients. Our payment terms are designed to provide flexibility while ensuring the necessary arrangements are in place for your safari adventure.

When you confirm your booking with us, a deposit is required to secure your reservation. The deposit amount may vary depending on the specific itinerary and accommodations selected. Full details of the deposit amount and payment schedule will be provided to you by our Africa Safari Experts at the time of booking.

The balance payment is typically due a few months before your travel dates. This allows sufficient time for all necessary arrangements to be finalised and confirmed with our suppliers. Our team will provide you with clear instructions and payment deadlines to ensure a seamless payment process.

We offer various payment options, including credit card payments and bank transfers, to accommodate your preferences. Rest assured that our secure payment systems prioritise the safety of your financial information.

After you make a booking with us, we kick-start a seamless process to ensure that every aspect of your trip is taken care of.

First and foremost, you will receive a confirmation email with all the details of your booking, including your itinerary, accommodations, activities, and any additional services you have requested. Our dedicated team will be there to assist you throughout the entire journey, ready to answer any questions or provide further information.

As your travel dates approach, we will keep you informed with timely updates and reminders. We will also provide you with important pre-departure information, including visa requirements, health and safety tips, packing suggestions, and any specific documentation you might need. Our goal is to ensure that you have all the information necessary for a smooth and enjoyable travel experience.

Rest assured that we take care of all the logistical details, such as confirming your accommodation, coordinating transfers, and arranging activities. We work with trusted partners and suppliers across Africa to ensure that everything is in place for your arrival.

With Go2Africa, your journey doesn’t end with the booking. We are committed to providing exceptional customer service, personalised assistance, and expert guidance every step of the way from the moment you arrive in Africa to the moment you get back home.

At Go2Africa, we understand that plans can change, and sometimes unforeseen circumstances may require adjustments to your travel arrangements. Our refund policy is designed to be fair and flexible, considering the specific terms and conditions of each booking.

As every safari is unique and involves multiple suppliers and partners, refund policies can vary. When you make a booking with us, our Africa Safari Experts will provide you with detailed information on the refund policy applicable to your specific itinerary, including any cancellation fees that may apply. We recommend reviewing the cancellation and refund policy at the time of booking to ensure you are aware of the terms. It’s important to note that refund policies can differ depending on factors such as the time of cancellation, the specific accommodations or activities booked, and any non-refundable deposits or fees imposed by suppliers.

Our dedicated team is here to assist you in navigating any changes or cancellations and help find the best possible solution within the parameters of the refund policy. We strive to provide exceptional customer service and work closely with our suppliers to ensure a smooth and hassle-free experience for our clients.

Every single safari that Go2Africa books and pays for on behalf of our clients is covered by our Money-Back Guarantee. We've invested in this program to protect our clients from an unexpected cancellation that affects their vacation – specifically a cancellation resulting from a supplier becoming insolvent. Our Money-Back Guarantee is useful because suppliers provide the essential services that make up a safari itinerary: accommodation, transport and activities. An unexpected disruption in one of these services impacts the whole vacation – our Money-Back Guarantee is there to protect our clients from financial loss in the event of a supplier becoming insolvent.

What is the Go2Africa Money-Back Guarantee?

It's a program that offers a refund for the cost of services (accommodation, transport and activities) that Go2Africa books and pays on behalf of our clients in the event that any supplier becomes insolvent and fails to provide those services.

What can you request a refund for?

• The cost of replacing the cancelled service, or
• The cost of getting home earlier because of the cancelled service, or
• The deposit you paid if the service was cancelled before your vacation started.

When can't you request a refund?

If the supplier was going insolvent at the time of booking the service, or if the service that was cancelled was not booked and paid for on your behalf by Go2Africa.

Some important things to remember:

• Applications for a refund must be made within three months of travel.
• The maximum refund is $30,000 per person.
• You can't request a refund from our Money-Back Guarantee as well as your own insurance policy.

Pro Travel Tip:

Our Money-Back Guarantee is not the same thing as your comprehensive travel insurance. Our Money-Back Guarantee is automatically included in your safari quote, but you need to purchase your travel insurance separately from an appropriate insurance provider.

Go2Africa doesn't sell insurance but we can recommend 1 Earth Travel Protection.

While our Money-Back Guarantee offers you peace of mind for your safari booking, it is essential to understand that comprehensive travel insurance provides additional protection and covers a wider range of unforeseen circumstances. While our guarantee ensures a refund in specific situations, it does not cover all potential risks and expenses associated with your travel.

Comprehensive travel insurance offers crucial benefits that go beyond the scope of our Money-Back Guarantee. It typically includes coverage for medical emergencies, trip cancellations or interruptions, lost or delayed luggage, and personal liability, among other things. These types of incidents can happen unexpectedly and may result in substantial financial loss if you’re not adequately insured. nnBy having comprehensive travel insurance, you can safeguard yourself against a broader range of unforeseen events, providing you with financial protection and assistance during your safari. It’s an additional layer of security that complements our Money-Back Guarantee, ensuring you have comprehensive coverage for your travel investment and peace of mind throughout your African adventure.