Frequently Asked Safari Questions

No, this is not necessary – Go2Africa will do this on your behalf. However, we strongly recommend that you download or print your itinerary to get acquainted with the timings while you are on your safari.

Communicating with locals, even if you don’t speak the local language, is not a barrier to connecting and engaging with the people you encounter during your African adventures. Here are some helpful tips to facilitate communication:

• Learn Basic Greetings and Phrases: Learning a few simple greetings and phrases in the local language shows respect and can help break the ice. Phrases like ‘hello’, ‘thank you’, and ‘please’ go a long way in establishing a friendly connection. Locals appreciate the effort and are often more than willing to assist you.
• Utilise English: In many African countries, English is widely spoken as a second language. While fluency may vary, especially in rural areas, you’ll find that many locals, especially those involved in tourism and hospitality, have a good understanding of English. This allows you to comfortably communicate, seek directions, and ask for recommendations.
• Use Non-Verbal Communication: Non-verbal cues are a universal language. A warm smile, friendly gestures, and body language can convey your intentions and create a positive atmosphere. Don’t underestimate the power of a genuine smile and a respectful demeanour in bridging the language gap.
• Engage Local Guides and Interpreters: When embarking on guided activities or tours, local guides and interpreters can serve as invaluable resources. They not only provide insight into the local culture and wildlife but also assist in translating conversations and facilitating meaningful interactions with the local community.

Remember, the key to communication is the willingness to connect and show respect. While knowing a few local phrases can be helpful, it’s reassuring to know that English is commonly understood in many parts of Africa. By embracing a friendly and open-minded approach, you’ll find that locals are often eager to engage and share their stories, creating authentic and memorable experiences.

We understand that a safari involves moving between various locations to explore the diverse landscapes and wildlife-rich areas. Rest assured that we have carefully planned logistics to ensure a smooth and comfortable experience for all guests, regardless of group size.

Depending on your chosen itinerary, you may travel between camps or lodges within the same reserve or move between different reserves or regions. We organise transfers using comfortable and specially equipped safari vehicles driven by experienced guides who are knowledgeable about the local terrain and wildlife. These vehicles are spacious enough to accommodate groups of many sizes, ensuring everyone has a comfortable seat and a pleasant view.

In some cases, especially for remote or distant locations, we may arrange internal flights or helicopter transfers to minimise travel time and maximise your time spent on safari. These air transfers offer scenic aerial views and are coordinated to seamlessly connect with ground transfers or camp departures.

Throughout the journey, our team will be there to assist you, providing information and ensuring that all logistics are well-coordinated. We prioritise your comfort, safety, and enjoyment throughout the moving process, so you can focus on the incredible experiences that await you in each new location.

It’s important to remember that bugs and insects are a natural part of the African wilderness. While they may be present, they typically do not pose a significant threat. Wearing appropriate clothing, such as long sleeves and pants, can help protect you from insect bites and reduce direct contact with bugs.

Additionally, using insect repellent is highly recommended. Apply a reliable and effective insect repellent to exposed skin to keep bugs at bay. Most safari lodges and camps provide mosquito nets over beds to create a barrier between you and any insects during the night.

Many safari lodges and camps offer laundry services to ensure that you can enjoy clean and refreshed clothing throughout your stay – also helping you pack less for your trip.

Laundry services provided at safari lodges and camps vary but typically involve a same-day or next-day turnaround. You can often hand over your laundry to the camp staff, who will take care of washing, drying, and folding your clothes. Some lodges even offer complimentary laundry services as part of their all-inclusive packages, while others may charge a nominal fee for the service.

Absolutely! At Go2Africa, we understand that every traveller has different preferences and budget considerations. While we specialise in creating tailor-made, unforgettable safari experiences, there are indeed alternative ways to see animals that may be more cost-effective for some.

Remember, choosing a more budget-friendly option doesn’t mean compromising on the awe-inspiring wildlife experiences Africa has to offer. At Go2Africa, our dedicated team is always ready to help you find the best options within your budget, ensuring you have a memorable and fulfilling journey, no matter your travel style or financial considerations.

Per person sharing’ refers to the pricing structure commonly used in the travel industry, including safari experiences. It indicates the cost per person based on two or more individuals sharing accommodation, such as a room or tent. The pricing assumes that two people, usually adults, will be sharing the same room or lodging.

It’s important to note that the per person sharing rate assumes that each person will have their own bed or sleeping arrangement within the shared accommodation. If you are travelling solo or prefer to have a room or tent to yourself, a single supplement fee may apply, which covers the additional cost of occupying the accommodation alone.

Our Africa Safari Experts will provide detailed information on the per person sharing rates, as well as any applicable single supplement fees, when assisting you with your safari booking. We strive to ensure transparent pricing and help you choose the best options that suit your needs, preferences, and budget.

Yes, Go2Africa can organise all your flights into and around Africa. Please bear in mind that we only sell flights in conjunction with our holiday packages – we do not sell flights as stand-alone bookings.

If you are flying on British Airways, Lufthansa or KLM from London, Frankfurt (seasonal) or Amsterdam you can fly direct to Cape Town.

There are no direct flights from the USA to Cape Town; you will need to fly via Johannesburg. The same applies to flights from Perth and Sydney in Australia. Unfortunately there are no direct flights from Canada to South Africa – all flights go via Europe or the USA.

Most flights from other African countries fly to Johannesburg except for limited flights from Mauritius and Namibia that fly direct to Cape Town.

Yes, we can notify the airline of your meal preference on your behalf. All meal requests have to be made at least 72 hours prior to departure, although it should be noted that nothing is guaranteed.

Yes, we can notify the airline of your needs – such as wheelchair assistance – on your behalf. You will be asked to complete a short questionnaire.

Yes, we can make a request to the airline on your behalf and this will be catered to if possible. It is important to remember that airlines do not guarantee seating and that emergency exit seats are only allocated on the day of departure at the airport. Some airlines only permit advanced seating by means of a pre-payment which can be done online.

Go2Africa uses U-Bag (a worldwide shipper) to manage any excess luggage. Their services include collection and delivery to your next destination, whether home or your next hotel. No airline ticket is required if you send goods without travelling yourself; you can track and trace your shipment online; and your baggage is shrink-wrapped for added security at no extra charge.

You can contact them on [email protected] or 086 111 8224 (within South Africa). Please quote Go2Africa for preferential rates.

Their offices are located at:

Johannesburg: 14 Willow Street, Rhodesfield, Kempton Park – open Mondays to Fridays 08h00 to 18h00 and Saturday 08h30 to 13h00.

Cape Town International Airport (International Departure Hall) – open Mondays to Fridays 08h30 to 22h00 and weekends 13h30 to 22h00.

Airlines allocate only a small number of seats for air mile tickets on each flight so it helps to be flexible with your travel dates. However, you will still be liable for the airport taxes which usually comprise a large proportion of the overall ticket price, so even with air miles your ticket will not be completely free.

We recommend that you book the best possible fare available to suit your holiday itinerary and then redeem your miles on other merchandise available to you – car rental, accommodation and so on. You will need to arrange your own flight arrangements with the Frequent Flyer programme concerned.

All airlines require you to purchase a minimum air fare in order to upgrade to Business Class with your air miles. This minimum fare is usually much higher than the cheapest Economy Class fare or seat sale specials you might have initially been offered. This means that you can easily pay three or four times more for your ticket than you expected in order to redeem these miles.

However, once you have purchased this ticket, your upgrade is not guaranteed as airlines only allocate a certain number of seats per flight for upgrading.

No, if you have booked your flights through Go2Africa our flight department will do this on your behalf. However, some confirmations come through after office hours so it is always advisable to have your concierge check with weekend or public holiday departures.

Yes. Go2Africa uses www.bagport.co.za for both airports.

Johannesburg’s luggage storage depot is located in Terminal A. The number of the airport desk is +27 11 390 2317; the number of the storage facility is +27 11 390 2689.

Cape Town storage facilities are located on the ground floor at parking area level 2. The contact number is +27 72 384 2954.

Charter camp transfer flights are a convenient and efficient way to travel between safari camps and lodges in remote areas of Africa. Here’s how camp charter transfer flights typically work:

• Short Flights: Charter camp transfer flights are typically short and operated by small aircraft, such as light aircraft or helicopters. These flights allow you to move between different safari destinations quickly and comfortably, including national parks, private reserves, and remote wilderness areas.
• Customised Schedule: Charter flights offer flexibility in terms of departure times and routes. They can be tailored to suit your specific itinerary, allowing you to maximise your time on safari. Flight schedules are often coordinated by your safari operator or lodge, ensuring smooth transitions between locations.
• Scenic Aerial Views: One of the highlights of charter camp transfer flights is the opportunity to enjoy stunning aerial views of Africa’s landscapes, including vast savannahs, winding rivers, and diverse wildlife. Keep your camera ready as you might spot wildlife in the air during your flight.
• Luggage Restrictions: Due to the limited space in small aircraft, there are usually luggage restrictions for charter camp transfer flights. It’s important to pack lightly and follow the weight and size guidelines provided by your safari operator. Soft-sided bags are recommended as they are easier to store in the aircraft compartments.
• Safety and Comfort: Charter camp transfer flights prioritise safety and comfort. The aircraft used for these flights are well-maintained, and the pilots are experienced in flying in remote areas. The small size of the aircraft allows for a more intimate and personalised travel experience.

At Go2Africa, we work closely with reputable safari operators and aviation partners to ensure that your camp charter transfer flights are well-coordinated and seamlessly integrated into your overall safari itinerary. If you have any specific questions about charter camp transfer flights or need assistance with your travel arrangements, our African Safari Experts are here to help.

You can pay for all flights booked through Go2Africa by using our secure online payment system.

On confirmation, we will include a copy of your electronic ticket in your itinerary and documentation, all of which will be e-mailed to you.

You can also access your electronic ticket on-line using a reference number that we will provide.

The name on your ticket must always match the name on your passport so if you want to travel under your married surname, then you will have to have a passport which matches your married surname. Airlines no longer accept a marriage certificate as proof of the name change. If you are unable to obtain a new passport before you travel, you will have to travel under your maiden surname.

There is a miscellaneous entry that is shown on your e-ticket, and this is an internal entry made by our flights department. This allows them to still access your booking throughout your trip and a little while after, should we need to make any changes or amendments on your behalf.

Weight restrictions on charter flights vary between operators but passengers are usually restricted to a single, soft-sided bag weighing a maximum of 15kg.

Check with your Go2Africa African Safari Expert to confirm the weight restrictions on your particular charter flight.

Schedule changes are changes to flight times made by the airline. Go2Africa will inform you of any changes to your flights booked through us, and will ensure that your itinerary and transfers all connect accordingly.

Weight restrictions vary between airlines and points of departure but here are some approximate figures for your check in luggage – ensure you double check before you fly.

If you’re flying to Africa from Europe, Asia or Australia then you’ll need to keep your luggage weight (excluding hand luggage) under 20kg for Economy Class, 30kg for Business Class and 40kg for First Class.

If you’re flying from the USA, you are allowed one piece of luggage weighing no more than 23kg or two pieces (each weighing under 23kg) if travelling Business Class.

Remember that when travelling in Africa your luggage should weigh no more than 20kg in Economy and 30kg in Business Class.

When travelling with children in Africa, it’s important to have the necessary documentation to ensure a smooth and enjoyable journey. At Go2Africa, we understand that family travel requires careful preparation, so here’s a breakdown of the documentation you’ll need:

• Passports: Each child must have their own passport, regardless of age. Make sure that their passports are valid for at least six months beyond your intended departure date from Africa. It’s also a good idea to make copies of the passports and keep them separate from the originals for backup purposes.
• Birth Certificates: Some African countries require proof of parentage when travelling with children. Carry unabridged birth certificates for all children, which contain the names of both parents. Some countries may also require additional documentation, such as consent letters from non-travelling parents or legal guardians.
• Visas: Check the visa requirements for each country you plan to visit with your children. Some countries may require children to have their own visas, while others include them on their parent’s or guardian’s visa. It’s crucial to research and understand the visa regulations to ensure compliance.
• Consent Letters: If you are travelling with a child and both parents are not accompanying them, it’s advisable to carry a consent letter from the absent parent(s) or legal guardian. This letter should include information about the child, the travelling parent(s) or guardian, and consent for the child to travel internationally.

At Go2Africa, we will advise you of the latest requirements and regulations for travelling with children in Africa, as they can vary by country. We are here to provide personalised assistance and help you navigate the documentation process.

All extra payments and taxes are calculated beforehand and included in your ticket price. However, there are certain government levies that can only be paid in cash at the airport – please check with your African Safari Expert.

Thanks to alliances between the major airlines, it is now possible to fly from almost anywhere in the world to Nairobi (Kenya) as well as Dar es Salaam, Kilimanjaro and Zanzibar (all Tanzania). The airlines with the most regular flight schedules to these destinations are British Airways, KLM, Kenya Airways and Emirates.

British Airways flies direct from London to Nairobi.

Kenya Airways flies direct from London and Amsterdam to Nairobi, and direct from London to Mombasa.

KLM flies direct from Amsterdam to Nairobi and Kilimanjaro.

There are no direct flights to East Africa from the USA, Canada or Australia. American flights go via Europe, Dubai or Johannesburg, Canadian flights via the USA or Europe, while flights from Australia usually fly to East Africa via the Far East or Middle East.

Online check-in is only available 24 hours before your flight. If you have booked your flight through us, you will not have access to ‘manage my booking’. You can contact our team of Africa Travel Experts at any time to discuss any concerns or queries you may have about your flights.

Yes, but lost luggage must be reported immediately to the relevant airline and a reference number obtained. We will need the reference number to follow up on your behalf.

Absolutely! At Go2Africa, we prioritise the security of your personal information, including your credit card details, during the payment process. We have implemented robust security measures to ensure the protection and confidentiality of your sensitive information. Rest assured that your credit card details are handled with the utmost care and security when you make a payment with Go2Africa.

Yes we do, you can find more information on Privately Guided Safaris with Go2Africa.

At Go2Africa, we operate as a travel agency specialising in creating tailor-made safari experiences for our clients. We earn revenue by working closely with our network of trusted suppliers, including safari lodges, camps, airlines, and other service providers throughout Africa. When you book your safari through Go2Africa, we receive a commission or a fee from our suppliers for facilitating the booking process and ensuring a seamless travel experience for you. This means that our services come at no additional cost to you, as the fees are already factored into the rates provided by our suppliers.

Our team is dedicated to helping you design your dream safari, handling all the necessary arrangements, and providing invaluable advice and expertise along the way. We pride ourselves on our extensive knowledge of the destinations we offer, ensuring that you receive personalised recommendations and exceptional service throughout the planning and booking process. By earning revenue through our supplier relationships, we can invest in ongoing improvement of our services, maintain our high standards, and continue to provide our clients with unforgettable safari experiences in Africa.

Planning an African safari should be almost as fun as the trip itself. You can find an outline of our booking process here.

Go2Africa has been proudly operating in the safari travel industry for 25 years. Since our establishment, we have been passionate about creating extraordinary safari experiences for our clients, connecting them with the beauty and wonders of Africa.

Over the many years, we have gained extensive knowledge and expertise in crafting tailor-made itineraries, ensuring that each safari is personalised to meet our clients’ unique preferences and interests. We have built strong relationships with our network of trusted suppliers, including luxury lodges, boutique camps, and experienced guides, to offer our clients the best safari experiences possible.

With almost three decades of experience, we have honed our skills in delivering exceptional customer service, providing expert advice, and staying up to date with the latest trends and developments in the safari industry. Our team of passionate Africa Safari Experts is here to assist you in planning your dream safari, sharing their first-hand knowledge, and providing 24/7 on-safari support, right until you return home.

Of course! When you send us your passport, we have stringent measures in place to ensure its protection. Once we have processed the necessary information from your passport, we securely store it in our encrypted systems. Our digital infrastructure is designed to safeguard your personal data, ensuring that it remains confidential and protected from unauthorised access.

At Go2Africa, we take your privacy and security seriously. You can trust us to handle your passport with the highest level of care and security throughout the entire process.

At Go2Africa, we strive to make the booking process smooth and convenient for our clients. Our payment terms are designed to provide flexibility while ensuring the necessary arrangements are in place for your safari adventure.

When you confirm your booking with us, a deposit is required to secure your reservation. The deposit amount may vary depending on the specific itinerary and accommodations selected. Full details of the deposit amount and payment schedule will be provided to you by our Africa Safari Experts at the time of booking.

The balance payment is typically due a few months before your travel dates. This allows sufficient time for all necessary arrangements to be finalised and confirmed with our suppliers. Our team will provide you with clear instructions and payment deadlines to ensure a seamless payment process.

We offer various payment options, including credit card payments and bank transfers, to accommodate your preferences. Rest assured that our secure payment systems prioritise the safety of your financial information.

After you make a booking with us, we kick-start a seamless process to ensure that every aspect of your trip is taken care of.

First and foremost, you will receive a confirmation email with all the details of your booking, including your itinerary, accommodations, activities, and any additional services you have requested. Our dedicated team will be there to assist you throughout the entire journey, ready to answer any questions or provide further information.

As your travel dates approach, we will keep you informed with timely updates and reminders. We will also provide you with important pre-departure information, including visa requirements, health and safety tips, packing suggestions, and any specific documentation you might need. Our goal is to ensure that you have all the information necessary for a smooth and enjoyable travel experience.

Rest assured that we take care of all the logistical details, such as confirming your accommodation, coordinating transfers, and arranging activities. We work with trusted partners and suppliers across Africa to ensure that everything is in place for your arrival.

With Go2Africa, your journey doesn’t end with the booking. We are committed to providing exceptional customer service, personalised assistance, and expert guidance every step of the way from the moment you arrive in Africa to the moment you get back home.

At Go2Africa, we understand that plans can change, and sometimes unforeseen circumstances may require adjustments to your travel arrangements. Our refund policy is designed to be fair and flexible, considering the specific terms and conditions of each booking.

As every safari is unique and involves multiple suppliers and partners, refund policies can vary. When you make a booking with us, our Africa Safari Experts will provide you with detailed information on the refund policy applicable to your specific itinerary, including any cancellation fees that may apply. We recommend reviewing the cancellation and refund policy at the time of booking to ensure you are aware of the terms. It’s important to note that refund policies can differ depending on factors such as the time of cancellation, the specific accommodations or activities booked, and any non-refundable deposits or fees imposed by suppliers.

Our dedicated team is here to assist you in navigating any changes or cancellations and help find the best possible solution within the parameters of the refund policy. We strive to provide exceptional customer service and work closely with our suppliers to ensure a smooth and hassle-free experience for our clients.

Every single safari that Go2Africa books and pays for on behalf of our clients is covered by our Money-Back Guarantee. We've invested in this program to protect our clients from an unexpected cancellation that affects their vacation – specifically a cancellation resulting from a supplier becoming insolvent. Our Money-Back Guarantee is useful because suppliers provide the essential services that make up a safari itinerary: accommodation, transport and activities. An unexpected disruption in one of these services impacts the whole vacation – our Money-Back Guarantee is there to protect our clients from financial loss in the event of a supplier becoming insolvent.

What is the Go2Africa Money-Back Guarantee?

It's a program that offers a refund for the cost of services (accommodation, transport and activities) that Go2Africa books and pays on behalf of our clients in the event that any supplier becomes insolvent and fails to provide those services.

What can you request a refund for?

• The cost of replacing the cancelled service, or
• The cost of getting home earlier because of the cancelled service, or
• The deposit you paid if the service was cancelled before your vacation started.

When can't you request a refund?

If the supplier was going insolvent at the time of booking the service, or if the service that was cancelled was not booked and paid for on your behalf by Go2Africa.

Some important things to remember:

• Applications for a refund must be made within three months of travel.
• The maximum refund is $30,000 per person.
• You can't request a refund from our Money-Back Guarantee as well as your own insurance policy.

Pro Travel Tip:

Our Money-Back Guarantee is not the same thing as your comprehensive travel insurance. Our Money-Back Guarantee is automatically included in your safari quote, but you need to purchase your travel insurance separately from an appropriate insurance provider.

Go2Africa doesn't sell insurance but we can recommend 1 Earth Travel Protection.

While our Money-Back Guarantee offers you peace of mind for your safari booking, it is essential to understand that comprehensive travel insurance provides additional protection and covers a wider range of unforeseen circumstances. While our guarantee ensures a refund in specific situations, it does not cover all potential risks and expenses associated with your travel.

Comprehensive travel insurance offers crucial benefits that go beyond the scope of our Money-Back Guarantee. It typically includes coverage for medical emergencies, trip cancellations or interruptions, lost or delayed luggage, and personal liability, among other things. These types of incidents can happen unexpectedly and may result in substantial financial loss if you’re not adequately insured. nnBy having comprehensive travel insurance, you can safeguard yourself against a broader range of unforeseen events, providing you with financial protection and assistance during your safari. It’s an additional layer of security that complements our Money-Back Guarantee, ensuring you have comprehensive coverage for your travel investment and peace of mind throughout your African adventure.

Yes, there are ATMs available in Africa. Most major cities and tourist destinations throughout the continent have ATMs where you can conveniently withdraw cash using your debit or credit card. ATMs are often found in airports, shopping centers, and banks, making it easy for travelers to access money during their stay.

However, it’s important to note that ATM availability may vary depending on the specific location within Africa. In more remote or rural areas, ATMs may be less prevalent or not available at all. Therefore, it’s advisable to plan and ensure you have enough cash or access to ATMs before venturing into remote areas. nnWhile using ATMs in Africa, it’s essential to follow standard security practices to protect your personal and financial information. Be cautious of your surroundings, use ATMs located in well-lit and busy areas, and avoid sharing your PIN with anyone. It’s also wise to notify your bank about your travel plans beforehand to avoid any potential issues with your card usage.

Credit cards are widely accepted at most lodges, camps, and reputable establishments throughout Africa. Using a credit card offers several advantages. Firstly, it eliminates the need to carry large sums of cash, providing added security and peace of mind during your travels. Additionally, credit cards offer flexibility, allowing you to manage your expenses efficiently and track your transactions easily.

However, it is important to note that while credit cards are widely accepted, there may be instances where cash is necessary or preferred. For example, in remote areas or when making small purchases at local markets, cash may be the preferred method of payment. It’s always a good idea to have a small amount of local currency on hand for these situations.

To avoid any inconvenience, we recommend informing your credit card company about your travel plans prior to your departure. This helps prevent any unexpected card holds or transaction denials due to suspected fraudulent activity.

Lastly, it’s worth mentioning that currency exchange facilities are available at most international airports and major cities throughout Africa, making it easy to obtain local currency if needed.

We're unable to include tipping in your package, but we're happy to provide recommendations and guidelines to help you navigate local tipping practices.

Our team has first-hand knowledge of the destinations you'll be visiting and can offer insights into appropriate tipping amounts for various service providers, including guides, drivers, lodge staff, and porters.

While tipping is always at your discretion, our guidelines are designed to make your travel experience smoother by ensuring you have all the necessary information to handle tipping with confidence.

Here is a rough guideline for tipping in Africa's cities:

Here is a rough guideline for tipping in South Africa & Namibia:

Here is a rough guideline for tipping on safari – feel free to adjust the amounts to suit your budget:

This is where it gets tricky because there is no uniformity of tipping on safari – every camp or lodge has its own system that you have to navigate. Generally, these are the most common methods:

1. Placing Cash In A Communal Tip Box

Located in the main area or mess tent, this is the easiest option as you simply put your tip into a locked box. Sometimes there are separate boxes for front- and back-of-house staff. The manager generally shares out the accumulated tips in intervals. Sometimes there is one box for your guide and tracker and another for all other staff. This system eliminates any awkwardness about handing over money and does not allow staff to know how much specific guests tipped them.

2. Handing Money to the Manager When You Leave

If there is no box, some guests do this upon departure. Some will specifically say to whom the money must be given, while other guests leave it up to the manager's discretion.

3. Handing Cash to Individual Staff

This is also an option but makes it clear that you are tipping some and not others, as well as how much money you are giving.

4. Leaving Cash in Your Room When You Depart

This is not recommended as staff may assume you've forgotten it and radio the guide to drive back for you to get it. Staff are well trained not to ‘steal' and will hand over anything found in your room to the lodge manager. Honesty is a big part of running a successful lodge.

5. Adding It to a Credit Card Bill

This is only possible in a few lodges and camps with credit card machines. Since they attract hefty surcharges, many camps don't have them. If you have purchased something from the safari shop and want to add a tip to the bill, chat with the manager to arrange this and make a note on the slip indicating how much the gratuity is. This method can be a lifesaver if you want to tip generously but don't have enough cash with you.

A tip as more than just a ‘thank you' for making your bed or showing you a lion – it's also in recognition of the hard work that goes into making your stay extra special. Gratuities are completely at your own discretion for service you feel warrants them.

You wouldn't normally tip the following individuals on safari:

• Lodge or camp managers
• Pilots
• Cabin crew
• Airport desk staff
• Sales assistants in safari shops
• Medical or evacuation crews
• Lodge or tour owners

You would tip the following individuals on safari:

• Back-of-house staff – cleaners, cooks, gardeners, maintenance workers, guards and anti-poaching units
• Front of house staff – guides, spotters or trackers, waiters and waitresses, spa therapists and transfer drivers

In Africa, it is customary – but not obligatory or mandatory – to give tips to service staff in gratitude and thanks for good service. Gratuities can be increased or decreased depending on the level of service you are given: a high tip for exceptional assistance or a low one for going-through-the-motions, just-doing-my-job mediocre service.

When travelling to Africa, it’s important to be mindful of the local cultural customs and traditions to show respect and appreciation for the communities you visit. While customs can vary across different countries and regions, here are some general guidelines to keep in mind:

• Dress Code: In many African countries, modesty in dress is valued. It’s advisable to dress conservatively, particularly when visiting religious sites or rural areas. Avoid wearing revealing clothing or clothing with offensive symbols. Additionally, it’s polite to remove your shoes when entering someone’s home or a place of worship.
• Greetings and Etiquette: Greetings are an essential part of African culture. It’s customary to greet people with a handshake or, in some countries, a slight bow or nod of the head. It’s also polite to use common greetings such as ‘hello’ and ‘thank you’ in the local language. Respect for elders is highly regarded, so addressing them with appropriate titles and showing deference is appreciated.
• Photography and Respect for Privacy: Always ask for permission before taking photographs of individuals, especially in rural communities. Some cultures may consider it disrespectful or offensive to be photographed without consent. It’s also important to respect people’s privacy and refrain from taking photos in sacred or sensitive areas unless specifically permitted.
• Wildlife and Environment: Africa’s wildlife and natural environment are treasures to be protected. Follow the guidance of your guides or park rangers regarding proper behaviour around wildlife. Avoid littering and adhere to responsible tourism practices, such as not disturbing animal habitats or plants.

By being aware of and respecting cultural customs and taboos, you can foster positive interactions, learn from local communities, and ensure a more enriching and meaningful experience during your African travels. Remember, researching and understanding the specific customs of the region you are visiting will further enhance your cultural sensitivity and appreciation.

Visa requirements differ for each country in Africa, so it’s essential to research the specific visa regulations for your intended destinations. Some countries may offer visa-free entry for certain nationalities, while others require visas obtained in advance or upon arrival. It’s crucial to check the latest visa requirements well in advance of your trip to allow sufficient time for the application process, if necessary.

Our team at Go2Africa is well-versed in visa information and can provide guidance and support in understanding the visa requirements for your safari, however we do not arrange visas. We recommend contacting the relevant embassies or consulates of the countries you plan to visit or consulting with our Africa Safari Experts to ensure you have the most up-to-date and accurate information tailored to your specific circumstances.

Remember that visa requirements can change, so staying informed and acting ahead of time will help ensure a stress-free journey.

No, this is not necessary – Go2Africa will do this on your behalf. However, we strongly recommend that you download or print your itinerary to get acquainted with the timings while you are on your safari.

You will receive a personalized link from your African Safari Expert, and you will be directed to the ‘View Your Tailor-Made African Safari’ tab. We recommend that you bookmark this link because you will be viewing your proposal many times leading up to your safari with us.

Getting from the airport to our lodges and camps is a seamless process that we assist with to ensure a stress-free start to your safari adventure. Upon your arrival at the airport, you will be warmly greeted by our friendly and knowledgeable staff who will guide you through the transfer process. The exact mode of transportation will depend on the location and accessibility of the camp. In most cases, we arrange comfortable and private transfers in dedicated safari vehicles. These vehicles are equipped for safari travel and driven by experienced drivers familiar with the local roads and conditions. During the transfer, you can sit back, relax, and enjoy the scenic journey.

For remote destinations or areas with limited road access, we may arrange a combination of transfers, which can include road transfers followed by light aircraft or helicopter transfers. These air transfers offer breathtaking aerial views of the landscape and can significantly reduce travel time to ensure you arrive at the camp swiftly and smoothly.

Rest assured that our team provides you with a seamless transfer experience, taking care of all the planning and ensuring your comfort and safety throughout the journey. Detailed information about the airport transfers will be provided during the booking process, and our knowledgeable Africa Safari Experts are available to answer any specific questions you may have.

There is a miscellaneous entry that is shown on your e-ticket, and this is an internal entry made by our flights department. This allows them to still access your booking throughout your trip and a little while after, should we need to make any changes or amendments on your behalf.

We offer trips to a wide range of countries across the African continent, each offering unique experiences and captivating landscapes. Our expert team can help you plan your dream adventure to the following countries:

• South Africa: Experience the diverse beauty of South Africa, from the iconic Kruger National Park to the stunning landscapes of the Cape Winelands and the vibrant city of Cape Town.
• Kenya: Embark on an unforgettable safari in Kenya, where you can witness the Great Migration in the Maasai Mara, explore the picturesque landscapes of Amboseli National Park, and visit the enchanting Samburu Reserve.
• Tanzania: Home to the legendary Serengeti National Park and the iconic Mount Kilimanjaro, Tanzania is a safari paradise. Witness the Great Migration, explore the Ngorongoro Crater, and relax on the pristine beaches of Zanzibar.
• Botswana: Discover the untouched wilderness of Botswana, where the Okavango Delta’s waterways attract a wealth of wildlife. Experience thrilling game drives, mokoro canoe safaris, and guided walking tours in the pristine and remote corners of this captivating country.
• Namibia: Known for its breathtaking desert landscapes, Namibia offers a unique safari experience. Explore the towering sand dunes of Sossusvlei, encounter desert-adapted wildlife in Damaraland, and marvel at the wildlife-rich Etosha National Park.
• Uganda and Rwanda: Embark on an extraordinary journey to witness endangered mountain gorillas in their natural habitat.

These are just a few examples of the countries we offer trips to. We can also assist you in planning adventures in other African destinations such as Zimbabwe, Zambia, Mozambique, and more. Our dedicated team is here to help you create a tailor-made itinerary that suits your interests, preferences, and budget.

Online check-in is only available 24 hours before your flight. If you have booked your flight through us, you will not have access to ‘manage my booking’. You can contact our team of Africa Travel Experts at any time to discuss any concerns or queries you may have about your flights.

Absolutely! Many safari lodges and camps provide charging facilities for your electronic devices, including phones, cameras, and other essential gadgets.

Most accommodations have charging points available in the communal areas, such as the main lounge or dining area. You can easily plug in your devices to charge while you relax and enjoy the camp’s amenities. Some lodges even have charging stations within the guest rooms or tents – convenient access to power right at your fingertips.

It’s important to note that due to the remote locations of some safari camps, the availability of charging facilities may be limited. We recommend bringing extra fully charged batteries or portable power banks to ensure you have sufficient power for your devices during game drives and other activities in the wilderness.

Of course. Many safari destinations in Africa have mobile network coverage, allowing you to make calls, send messages, and access the internet, depending on the strength of the signal. However, it’s essential to note that the signal strength may vary depending on your location within the wilderness. In more remote areas, the signal may be weaker or intermittent. You may find better network coverage near camp or in certain designated areas.

Using your cellphone for photography and capturing those incredible wildlife moments is also a great idea. Just make sure to bring spare batteries or portable chargers to keep your device powered up, especially during longer game drives or when charging options are limited.

Yes, it is true that South Africa has power outages. The power outages, known as ‘load shedding’, are implemented by the national power utility company, Eskom, to manage electricity supply during times of high demand. The power outages are necessary to balance the electricity supply and demand in the country. While the frequency and duration of load shedding can vary, the South African government and Eskom are continuously working to stabilise the power supply and minimise impact. However, many accommodations in South Africa, including safari lodges and camps, have backup generators or alternative power sources in place to ensure a seamless experience for their guests.

When travelling to Africa, you may need a plug adaptor to ensure compatibility with the local power outlets. The type of plug adaptor you will need depends on the country you are visiting within Africa, as different countries may have different plug configurations.

Most countries in Southern Africa, such as South Africa, Botswana, Namibia, and Zimbabwe, use a three-pronged plug with round pins. This type of plug is known as the Type M plug. It’s important to note that these countries often have 220-240V electrical systems.

In East Africa, including Kenya and Tanzania, the common plug type is the three-pronged plug with rectangular pins. This plug type is known as the Type G plug, which is also used in the United Kingdom.

To be fully prepared for your African safari, we recommend checking the specific plug type used in the country you plan to visit and obtaining the necessary adaptors accordingly. It’s always a good idea to bring a universal travel adaptor, which can accommodate different plug types, ensuring you can charge your devices throughout your safari adventure.

The safety of the cities where you will be staying overnight during your African adventure is an important consideration. While safety levels can vary between cities, many popular tourist destinations in Africa have well-developed tourism industries and take measures to ensure the well-being of visitors.

It’s advisable to exercise the same caution you would in any unfamiliar city around the world. Stay aware of your surroundings, especially in crowded areas, and keep an eye on your personal belongings. It’s recommended to use reputable transportation options, such as taxis or rideshare services, and avoid walking alone late at night in unfamiliar or poorly lit areas.

As an additional precaution, familiarise yourself with the local customs, laws, and cultural norms of the cities you’ll be visiting. This can help you navigate the destinations more confidently and respectfully. If you have any concerns or questions regarding specific cities or areas, your Africa Travel Expert will provide valuable insights and advice.

Uber is available in several cities across Africa, and using the service can be a convenient and reliable way to get around. While it is safe to use Uber in Africa, it’s important to exercise the same caution and awareness as you would when using any ride-hailing service in unfamiliar places.

Uber has implemented safety features such as driver background checks, GPS tracking, and the ability to share trip details with family or friends. However, it is recommended to take additional precautions to enhance your safety. Before entering the vehicle, confirm that the driver and vehicle details match the information provided in the app. Trust your instincts and if you feel uncomfortable for any reason, it’s best to cancel the ride and request another one.

As with any form of transportation, it’s advisable to stay alert and be aware of your surroundings. If possible, avoid travelling alone at night and consider sharing your trip details with a trusted person. It’s also helpful to have a local SIM card or access to mobile data to stay connected and track your journey. By taking these precautions, using Uber can be a safe and convenient option for transportation in Africa’s cities.

When it comes to walking around for sightseeing, shopping, and eating out in African cities, it’s important to consider a few factors to ensure your safety. While many cities have areas that are safe for pedestrians, it’s always recommended to exercise caution and use your judgment based on the specific destination.

In general, popular tourist areas and well-known shopping districts in African cities are often frequented by visitors and have a higher level of security. These areas tend to have a visible presence of law enforcement or security personnel, creating a safer environment for walking around. However, it’s advisable to be cautious in unfamiliar or less crowded areas, especially at night.

In case of an emergency during your safari, Go2Africa is here to support you 24/7. As your trusted travel partner, we offer on-safari assistance and can be contacted for any emergency situations that may arise.

If you need immediate help, contact our dedicated emergency contact, which will be provided to you before your departure. Our experienced team is available around the clock to provide guidance, support, and assistance in case of emergencies.

Whether you require medical assistance, have safety concerns, or need any other form of help during your safari, rest assured that Go2Africa is just a phone call away. We are committed to ensuring your well-being and peace of mind throughout your African adventure.

Absolutely! At Go2Africa, we believe that everyone should have the opportunity to experience the magic of a safari, regardless of their medical needs. We understand that each traveller is unique, and we strive to accommodate special medical requirements to ensure a safe and enjoyable safari experience.

When planning your safari, it’s important to communicate your medical needs to your African Safari Expert. They will work closely with you to understand your specific requirements and make appropriate arrangements. Whether you have dietary restrictions, mobility challenges, or require special equipment or accommodation, we will do our best to tailor your safari to meet your needs.

Many safari camps and lodges are equipped to handle certain medical situations, and some may even have specialised facilities or trained staff to assist with specific needs. However, it’s crucial to discuss your medical requirements in advance so that we can select accommodation that best suits your specific situation.

In most cases, it is advisable to carry a doctor’s letter when travelling with medication. While the requirements may vary depending on your destination and the type of medication, having a doctor’s letter can help avoid any potential issues or misunderstandings at customs or security checkpoints.

A doctor’s letter serves as documentation to validate your need for the medication and can be particularly important if you are carrying controlled substances or injectable medications. It should include vital details such as your name, the name and dosage of the medication, the purpose for which it is being used, and the prescribing doctor’s contact information.

It’s important to check the specific regulations and requirements of your destination before you travel, as some countries may have specific guidelines or restrictions on certain medications. Consulting with a healthcare professional or a travel medicine specialist is also recommended to receive personalised advice based on your specific medical needs and travel plans.

We understand that unforeseen medical situations can arise during your safari adventure. Rest assured, there are protocols in place to ensure you receive the necessary medical attention in case of an emergency.

Most safari camps and lodges have trained staff who can provide basic first aid and assistance for minor ailments. They are equipped to handle common issues like minor cuts, insect bites, and stomach upsets. In more serious cases, they will take immediate action to get you the help you need.

For more severe medical situations, there are evacuation procedures in place to ensure prompt medical care. Many safari destinations have air evacuation services that can transport you to a well-equipped hospital or medical facility. These services are coordinated by experienced professionals who work closely with safari operators and lodges to ensure a swift and efficient response.

At Go2Africa, our dedicated team is available 24/7 to provide support and assistance in case of any emergencies during your safari. We work closely with our partners on the ground to ensure seamless coordination in case medical attention is required.

We do not arrange visas at Go2Africa, but we understand that visa arrangements can be complex and time-consuming. That’s why we recommend a convenient visa assistance service to help make the process as smooth as possible for our travellers. We have partnered with Sherpa, a trusted visa and passport service provider, to assist you with your visa requirements.

Sherpa’s team of experts can provide personalised guidance and support, ensuring that you have the necessary documents and meet the specific visa requirements for your chosen destinations. They will assist you in completing the application forms, gathering the required documents, and submitting them on your behalf to the relevant embassies or consulates.

Visa requirements for transit passengers vary depending on the country you are transiting through and the duration of your layover. Many countries have specific transit visa exemptions or visa-on-arrival options for passengers who are transiting through their airports for a brief period, usually less than 24 to 48 hours (about 2 days). However, it’s crucial to check the specific transit visa regulations of the country you will be transiting through to determine if a visa is required for your situation.

Whether you need a transit visa or not, it’s always recommended to check the latest visa requirements and regulations for your transit country well in advance of your travel dates.

The name on your ticket must always match the name on your passport so if you want to travel under your married surname, then you will have to have a passport which matches your married surname. Airlines no longer accept a marriage certificate as proof of the name change. If you are unable to obtain a new passport before you travel, you will have to travel under your maiden surname.

When travelling with children in Africa, it’s important to have the necessary documentation to ensure a smooth and enjoyable journey. At Go2Africa, we understand that family travel requires careful preparation, so here’s a breakdown of the documentation you’ll need:

• Passports: Each child must have their own passport, regardless of age. Make sure that their passports are valid for at least six months beyond your intended departure date from Africa. It’s also a good idea to make copies of the passports and keep them separate from the originals for backup purposes.
• Birth Certificates: Some African countries require proof of parentage when travelling with children. Carry unabridged birth certificates for all children, which contain the names of both parents. Some countries may also require additional documentation, such as consent letters from non-travelling parents or legal guardians.
• Visas: Check the visa requirements for each country you plan to visit with your children. Some countries may require children to have their own visas, while others include them on their parent’s or guardian’s visa. It’s crucial to research and understand the visa regulations to ensure compliance.
• Consent Letters: If you are travelling with a child and both parents are not accompanying them, it’s advisable to carry a consent letter from the absent parent(s) or legal guardian. This letter should include information about the child, the travelling parent(s) or guardian, and consent for the child to travel internationally.

At Go2Africa, we will advise you of the latest requirements and regulations for travelling with children in Africa, as they can vary by country. We are here to provide personalised assistance and help you navigate the documentation process.

When embarking on your African safari adventure, it’s important to ensure you have the necessary documentation with you. Here’s a list of essential documentation to bring:

• Passport: Your passport is your most important travel document. Ensure that it is valid for at least six months beyond your intended departure date from Africa. Check the specific entry requirements for the countries you plan to visit as some may require a visa. Remember to make copies of your passport and keep them separate from the original for backup purposes.
• Visas: Depending on your nationality and the countries you plan to visit; you may need to obtain visas in advance. Research the visa requirements for each destination and allow sufficient time for the application process. Some visas can be obtained upon arrival, while others require advance application.
• Travel Insurance: It’s highly recommended to have travel insurance that covers medical expenses, trip cancellation, lost luggage, and other unforeseen circumstances. Ensure that your insurance policy provides adequate coverage for your entire trip duration and the activities you plan to undertake, such as wildlife viewing and adventure sports.
• Health Documents: Check if any vaccinations or specific health requirements are needed for the countries you plan to visit. Some destinations may require a Yellow Fever vaccination certificate or other immunisations. Consult with your healthcare provider or a travel clinic for the most up-to-date information and recommendations.
• Itinerary and Confirmation Documents: Keep copies of your itinerary, flight tickets, hotel reservations, and any tour or activity confirmations. It’s helpful to have both digital and printed copies accessible during your travels.

Remember to keep all your important documents in a secure place, such as a travel document organizer or a locked bag. It’s also a good idea to share your itinerary and contact details with a trusted family member or friend back home. If you have any specific questions regarding documentation requirements for your chosen destinations, our knowledgeable Africa Safari Experts are here to assist you and provide guidance.